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Attach document in closed ticket

yamile_paez
Explorer
0 Kudos

Hello Gurus!

Your help for this question: I can attach a document in a closed ticket.

I need to attach some documents but the ticket (Normal Change - SMMJ) is already closed.

Best regards!!

Accepted Solutions (0)

Answers (1)

Answers (1)

rahul_yedapally
Active Participant
0 Kudos

Hello Yamile,

Its not possible to attach the document or edit the ticket information  for closed status

Thanks,

Rahul