sales order net value missing

[Former Member]

when we use VA01, enter material 1 piece, the amount filed is updated with correct figure 100 USD, but net value field is blank, only today we got error, the rest of month, we don't have such issue, any one know why? thanks

[Shubham1]

Hello

Check item category whether it is relevant for billing or go to VK13 and check if the condition record exists or not ..In the analysis tab you can know the reason.

Shubham

[siva_vasireddy2]

Hi,

check what is the item category for the material in the sales order,hope the pricing procedure is the same as before

[VeselinaPeykova]

Check how net value is determined in conditions tab of the item in va03, check if the correct conditions are used, check if you use the correct document type/item category, check the status of the item, and most important - double-check your training documentation/user guide/test scenario documents.

As an end user, I believe, you have sufficient authorizations to perform such initial investigation.

If the root cause is not incorrect master data/transactional data/user mistake, then the best approach is to contact your consultant via the official support channels - e.g. ticketing system.