Permission denied on new support launchpad

[Former Member]

Hello Team,

I hope the Ticket finds his way and I hope somebody in the SCN forum can help me.

Since the SAP Support Portal has changed into the SAP Support Launchpad, I hav no Access to the system anymore.

I attached you a Screenshot with the message I get when I try to acces the URL:

https://launchpad.support.sap.com

I tried the login with my Mail or with the S User, I get the message with both credetials.

I also tried everything which is written in the error message, I also tried different Browsers.

I post the message here, because I am also not able to create support Tickets...

My manager has also no clue why I get this message.

Maybe some of the SAP guys can forward this post to someone who can help me here.

Thanks and best regards

Michael

[Kevin_SAP]

Michael,

SAP for Mobile is not the place for this question as you need to contact SAP Customer Service.  This sounds like an account configuration issue that only customer service can correct.

Regards,

Kevin