Service SLA, Date management,Categorization schema

[former_member331097]

Hello Experts

i have issue for which iam unable to provide resolution.

Issue description:

Normally end user will create Service request based on categorization schema(Complaint/Request) the dates are captured

If Complaint=15 days .If it is Request=30

as per my knowledge

1)Categorization schema is created with request and complaint

2)Service level agreement has been created 5*8

and Subject profile with code is assigned in SLA.

3)Date profile has been defined with Zdate rules

right now for few process types, end date are not capturing even though all the configuration are at place

kindly assist

awaiting for you reply on earliest

Chinna babu

[former_member196521]

Hello Chinna,

Can you check the below thread, though its a time issue you can find some leads on it.

Kind Regards

Atul

[Webster_Cui]

Hello Chinna,

The wiki will help you understand more regarding of the SLA management and Date management.

https://wiki.scn.sap.com/wiki/display/SAPITSM/SLA+Management

Regards,

Webster