on 05-06-2016 11:02 AM
please check whether the steps from SAP note might help:
2136052 - Error:Internal error detected : program will exit while upgrading the BusinessObjects Explorer to higher service packs or patches.
also please check the inventory file or logs for the error.. may be you can try out the steps from the above note first and try to do the installation.
Thanks,
Shailendar.
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