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offline mail approval issue - SRM

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Hi,

when user approves/reject a SC/PO through offline mail approval (Offline mail approval" is a standard workflow scenario in SRM) in my SRM system, document is getting approved with communication user  (for eg: wf_batch) instead of real user who approved or rejected and notification is sent to real user back with incorrect mail data i.e  "cart number XXXX is approved by wf_batch" which is incorrect.and we are unable to replicate this as this issue is happening rarely in our PROD env.

Could you please share inputs on this?

what might be the issue and how to resolve this?.

note: for above scenario, after user approves ,when i check approval information under approval tab i can see wf_batch as approver.

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Answers (2)

Answers (2)

vinita_kasliwal
Active Contributor
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Hi Venu

Did you check the note

Note 777223 Offline approval: WF-BATCH is set as approver

Regards

Vinita

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Hi Vinita,

i have checked the note 777223 , i am not using RBBP_OFFLINE_EVAL as report to execute offline mails.

in my project when user approves docuemnt  via  outlook ex user from US approves and then for some scenarios document is approved as wf_batch instead of real user.

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hi all,

Note : we have used Synchronous processing with /SAPSRM/CL_OFFLINEAPP_INBOUND via SAPconnect.

and we are getting this issue only for some scenarios.

Former Member
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laurent_burtaire
Active Contributor
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Helolo,

what is your SRM release?

Regards.

Laurent.