on 05-05-2016 6:23 AM
Hi,
when user approves/reject a SC/PO through offline mail approval (Offline mail approval" is a standard workflow scenario in SRM) in my SRM system, document is getting approved with communication user (for eg: wf_batch) instead of real user who approved or rejected and notification is sent to real user back with incorrect mail data i.e "cart number XXXX is approved by wf_batch" which is incorrect.and we are unable to replicate this as this issue is happening rarely in our PROD env.
Could you please share inputs on this?
what might be the issue and how to resolve this?.
note: for above scenario, after user approves ,when i check approval information under approval tab i can see wf_batch as approver.
Hi Venu
Did you check the note
Note 777223 Offline approval: WF-BATCH is set as approver
Regards
Vinita
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Hi Venu,
can you please check below link:
https://wiki.scn.sap.com/wiki/display/SRM/General+Configuration+-+Offline+Approval
Regards,
Ajay
Helolo,
what is your SRM release?
Regards.
Laurent.
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