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BI Platform Support Tool Issue: Failed to logon to Web Application Server tstz-aaaa on JMX port -1

Trying to create a landscape analysis:

Landscape Configuration Error

No Web Application Hosts were found for cluster @tst123.domain.com:6400.

Configure the necessary host and JMX settings in the Landscape Configuration section to successfully run this report.

Trying to validate JMX settings on the Configuration of the Web Server (SSL port 443) and it is not validating.

Suggestions?

I've verified I've followed the Configuring JMX for Apache Tomcat with Firewall Support steps, and have placed the catalina-jmx-remote.jar file in the correct directory.

Below is the entry in the log:

FILE_TYPE:DAAA96DE-B0FB-4c6e-AF7B-A445F5BF9BE2

ENCODING:UTF-8

RECORD_SEPARATOR:30

COLUMN_SEPARATOR:124

ESC_CHARACTER:27

COLUMNS:Location|Guid|Time|Tzone|Trace|Log|Importance|Severity|Exception|DeviceName|ProcessID|ThreadID|ThreadName|ScopeTag|MajorTick|MinorTick|MajorDepth|MinorDepth|RootName|RootID|CallerName|CallerID|CalleeName|CalleeID|ActionID|DSRRootContextID|DSRTransaction|DSRConnection|DSRCounter|User|ArchitectComponent|DeveloperComponent|Administrator|Unit|CSNComponent|Text

SEVERITY_MAP: |None| |Success|W|Warning|E|Error|A|Assertion

HEADER_END

|885AE2F8606048F8831283DB76F64FDD0|2016 05 04 13:29:18.915|-0500|Error| |>>|E| |BISupportTool|  820|   1|main            | ||||||||||||||||||||||Unable to determine user home from user.bit

java.io.IOException: Unable to find preferences file in location C:\Users\Administrator\AppData\Roaming\BISupportTool\preferences.xml

  at com.sap.ps.bitool.XMLPreferencesFactory.getData(XMLPreferencesFactory.java:49)

  at com.sap.ps.bitool.Application.initPreferences(Application.java:237)

  at com.sap.ps.bitool.Application.main(Application.java:87)

|885AE2F8606048F8831283DB76F64FDD1|2016 05 04 13:29:19.113|-0500|Error| |>>|E| |BISupportTool|  820|   1|main            | ||||||||||||||||||||||Error updating bit file

java.nio.file.FileAlreadyExistsException: user.bit

  at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:81)

  at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:97)

  at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:102)

  at sun.nio.fs.WindowsFileSystemProvider.newByteChannel(WindowsFileSystemProvider.java:230)

  at java.nio.file.Files.newByteChannel(Files.java:361)

  at java.nio.file.Files.createFile(Files.java:632)

  at com.sap.ps.bitool.utils.IOUtil.createBitFile(IOUtil.java:104)

  at com.sap.ps.bitool.Application.initPreferences(Application.java:297)

  at com.sap.ps.bitool.Application.main(Application.java:87)

|885AE2F8606048F8831283DB76F64FDD2|2016 05 04 13:29:32.032|-0500|Error| |>>|E| |BISupportTool|  820|   1|main            | ||||||||||||||||||||||Failed to logon to Web Application Server tstz-biwas on JMX port -1

|885AE2F8606048F8831283DB76F64FDD3|2016 05 04 13:29:32.033|-0500|Error| |>>|E| |BISupportTool|  820|   1|main            | ||||||||||||||||||||||Check the JMX username and password for this host under Landscape Configuration

Config.png (142325 B)
replied

As per our meeting, we discovered the issue was that JMX SSL property was set to true.  We set it to false and validation was successful.

-Dcom.sun.management.jmxremote.ssl=false

Cheers

Toby

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