PDF preview - This program cannot display the webpage

[Former Member]

Hi Experts,

When viewing PDF Preview of invoice, I am getting the below error. In standard preview, I am able to view the invoice but in PDF preview i am getting this error. Can you please help me with this issue ?

My internet explorer version is as below,

[Former Member]

Thanks a lot Laszlo and Deepa,

Sorry for the delay. The PDF preview was blocked by the firewall settings.

When i tried using the same with client VPN it worked well.

Thanks for your time.

I have one query, I used command  "PDF!" to download the PDF from the PDF Preview but is was not working.

Is there any settings which i need to maintain to download a PDF with command PDF! ?

Appreciate your support.

[Former Member]

Hi Kamaleshkar,

Is your RFC connection successful.

Regards,

Deepa.

[Laszlo_B]

Hello Kamaleshkar,

a little bit of technical background about the PDF preview:

when a PDF preview will be initiated, the SAP instance will create a PDF file which will be sent to the SAP GUI.

However, this PDF file will be sent to the SAP GUI with HTTP / HTML technology. This means that a regular internet-browsing scenario will be used here - and as such, the problem needs to be addressed from a network perspective.

From what I have seen, a typical reason for the PDF preview failure is an incorrect domain / FQDN setting.

See these SAP Notes which describe how the domain and FQDN should be set:

• #654982 - "URL requirements due to Internet standards"
• #773830 - "FQHN determination in ICM"

If everything has been done from these Notes yet the problem persists, please consult your Network team to check what exactly "backfires" during a PDF preview.

Best regards,

Laszlo