ITS not responding on mobile device for user actions on mobile

[Former Member]

Hi Experts,

I configured a ITS which is working perfectly on desktop, laptop and other mobile devices but when we are working with Motorola devices we are facing issue. When I open ITS on Motorola device, after user login system is not responding to any user action. I tried different parameters and settings in ITS. Any suggestions on how to solve this kind of issues are most welcome.

[Former Member]

Hi vasu,

More information will be required in order to find a solution for this issue.

Like:

1. What screen are you seeing after logging in? Snapshot would be preferred.

2. What parameter settings have you done for the internet service?

3. What motorola device are you using and which browser on that?

and so on...

[Former Member]

Hi Khadke,

In ITS I mentioned below parameters.

~ITSMOBILECSSINCLUDE     MOBILE

~ITSMOBILECUAINCLUDE     CUAAREA

~SERVICE                                ZXYM_LM01

~THEME                                   99

~TRANSACTION                         LM01

I am seeing LM01 screen after logon, when I click on any other button I am not able to move further(there is no response after user action on RF device).

[Former Member]

Hi,

If it is working properly on other devices, it must be Key function issue on the Motorola. Please ensure that first.

If not, make sure you have configured the Key functions on your device:

Mobile Devices and Browser - Wiki - SCN Wiki

Also, are you clicking on the buttons or using the shortcut keys?

Can you please post a snapshot?

[cris_hansen]

Hello Vasu,

Do you have the ~sources parameter used in the GUI Configuration?

You should have it there.

If you would like to test a sample service that uses the expected parameters, then you can read KBA 2242078.

Please also visit the ITSmobile Wiki.

Kind regards,

Cris