System monitoring add Recipient in email notifications

[Former Member]

HI Expert,

I want to add the new recipient ID to system monitoring in email notification, I checked in SOST, the auto email is sending normally in old recipient ID,

but the new added recipient ID is still not received the email, any config I miss it?

Thanks

Best Regards

Man

[ruth_reilly · Accepted solution]

Hello Man,

Please also see the KBA

2219816 - How to troubleshoot Notification issues in Technical Monitoring

Best regards,

Ruth

[MichaelFoley]

Hello Man,

Please also see KBA

2268810 Recipient list has stats Obsolete in Tech Mon.

Regards

Michael

[Former Member]

Hi Man,

Is your problem resolved.

Regards,

Deepa.

[Former Member]

Dear Deepa,

Not yet, any idea?

Thanks

Best Regards

Man

[Former Member]

Hi Man,

As I can see screenshot posted by you above:

Man Yuen Lee wrote:

Dear Deepa,

Not yet, any idea?

Thanks
Best Regards
Man

There is some problem in configuration.

Please refer to below scn link and please let me know if your issue is still not resolved:

http://help.sap.com/saphelp_sm71_sp13/helpdata/en/88/823853c4986957e10000000a44538d/content.htm

Thanks and Regards,

Deepa

[rishav54]

Hi

Check in step 2.3 default settings what had you maintained.

Also check the id maintained in user address, if you had maintained the bp then check the bp master data.

Check for each alert what settings you had made (in expert mode).

You need to check all alerts and set 'Auto-Notifications' to 'Use template settings' instead of default or global if you are maintaining the recipient at template level.

Thanks

Rishav

[Former Member]

Dear Rishav, Thanks for your reply. The 2.3 maintained seem normally. bp checked was already maintain email address. for you screen cap to check.

[rishav54]

Hi,

Can you make settings in template settings as global notifications active and try.

Thanks

Rishav

[Former Member]

Dear Rishav,

It was global notification active in template setting already.

Thanks

Best Regards

Man

[Former Member]

Hi Man,

Just try to reactivate monitoring for particular system and check; it should send notification to new recipients too.

Thanks.

Regards,

Jaskirat Singh

[Former Member]

HI Jaskirat,

Thanks for your suggestion.

How to reactivate the monitoring in Solman workcenter technical monitoring?

Best Regards

Man

[Former Member]

Hi Man,

Tcode -> Solman_Setup

Go to template maintenance in system monitoring and select relevant template -> click on managed objects tab on right side of window -> select managed system -> apply and activate.

Before activating please check the email recipients in notification tab.

Regards,

Jaskirat Singh

[Former Member]

Dear Jaskirat,

Why I can't see the MO in the custom template?

Best Regards

Man

[Former Member]

Hi Man,

Because Technical Systems might be assigned with standard templates during configuration.

Did you check new email recipients in notification tab and if recipients are present did you try to reactivate?

Regards,

Jaskirat Singh