Work Flow for approving Request ITSM

[former_member206167]

Hi dear Community

   I'm implementing ITSM on SAP Solution MAnager 7.1 SPS14 my customer wants to set up an approval procedure for Hardware Requirements, so this categories of Incidents can be approved or denied according to availability. Is this posible for Tx Type SMIN? or I need to use another Tx. Type and how can I setup de approval procedure?

Thank you so much

Regards

[rishav54]

Hi

You can check to map your requirement with service order,

ITSM – Service Order Configuration Guide - SAP IT Service Management on SAP Solution Manager - SCN W...

Approval functionality is not there for ITSM, you had to make web ui and other custom developments for same.

Thanks

Rishav