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Why credit memo request

Former Member
0 Kudos

Hi All

When it is possible to create Returns Order (RE) and Credit Memo against RE without goods receipt, why do we need credit memo request?

Sarab

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi,

In case when customer returns goods u can raise credit memo with reference to returns order for the total value of goods he returned, but in some cases in normal billing customer may be overcharged than the value of the goods he received, in those cases with reference to faulty invoice credit memo request is created and finally credit memo is raised to credit the difference amount into customer account.

regards,

kirankumar vemula

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi,

Credit memo request will be raised for example

for eaxmple take the business of recharge vouchers. While ur delivering the recharge vouchers to the customers some theft was happend but your full invoice was reached to the distributor. So, you are not going to take back those vouchers so you raise credit memo request and issues the credit memo.

Credit memo request will be raised for advertisement expenses which is refundable to the customer, goods not able to take back stage, ata that time we will raise credit memo request and issue the credit memo

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