Prints going successfully from SAP to an output device but user not receiving those prints.

[Former Member]

Hi,

we have a quality system in which prints to an output device are going successfully to the host spooler system as shown in SAP - SP01 Tcode but user says no prints are received on checking at unix level we find that there is no print coming to the host spooler queue for this particular output device. we have also checked at unix level and user is able to receive prints given at unix level successfully to the same printer. also the prints given from local machine of the user to the printer(Non-SAP prints) are successfully printing. we have till now reset the printer at unix level. also we created the same printer in development which was transported to quality and the weird thing is the prints to the same printer are successfully going through from Dev and Prod system but not from Quality system. If somebody can guide on this it will be of great help.

[Former Member]

Hi Rishab,

Could you please paste the error which you will be getting while trying to print the document from SP01. Also is the print queue created on the print server and the print server details are correctly updated in SPAD in the QA system.

Thanks,

Manas