ADS Calibri font previously used (even though its not there!) but now Myriad Pro used

[Former Member]

We have an unusual problem occurring with our PDF output generated via Adobe forms and ADS.

Previously, the font output appears to have been Calibri. This font is recognised by an optical reader.

Now, the font being output is Myriad Pro. This is often not recognised (depending on the exact text) by the reader, causing  procurement issues.

More than one form is affected, and it doesn't look like anything has changed on the forms. The font defined within is Calibri.

The only thing that has changed is that we have applied SPS stack 13 (unlucky for some!) this weekend to our ECC system. The ADS server hasn't changed/hasn't been patched.

However, we are experiencing the same issue in another system that hasn't been patched yet, so we think it may be something else that has changed. We've also had an ABAP guy debugging this to see if code has changed and he wasn't able to spot anything.

We're currently trying some workaround fixes - such as using a Custom_XFA.xci file to substitute in a Calibri TFF font file we've just installed onto the ADS server (haven't got this working yet, but we think we're on the right tracks now).

However, even if that works, that doesn't explain what changed/why this broke - as looking at the ADS server (which is on a Linux box) we can see that there was previously no Calibri font on there (OTF or TFF).

So how did it ever print Calibri in the first place?

My thought was: could there be another font it was using that was mis-named something else but is actually Calibri? But how would we work out what that was, and what changed to stop it using that?

BTW we are running the FP_TEST etc reports from the ECC system to be able to check what fonts are coming through, and we have the original PDFs to be able to compare.

[Former Member · Accepted solution]

Hi,

Please go through below sapnote (section Form dependent)

1489570 - Set font mapping for PDF forms

1815722 - How to embed specific font on PDF output

You can also try to trace using

1717189 - ADS Font Trace

Hope this helps

Regards,

Prithviraj.

[Former Member · Accepted solution]

Thanks for that, they are useful notes but we've already read them all.

We've actually just discovered what the issue was.

The Calibri font files DID exist on the server, prior to the upgrade. It seems ADS is part of our Portal system, which WAS patched (SPS upgrade via SUM tool). Our backup guys have determined what files were there previously and we can restore these to fix the problem.

The reason we also have the problem in the other system, despite it not having been patched, is that it's NEVER actually worked on there/wasn't set up

SO: question: Should SUM have removed those files? They were the ones specifically in the 'customer' folder:

/usrsap/<SAPSID>/SYS/global/AdobeDocumentServices/FontManagerService/fonts/customer

Would anyone have expected these to be deleted by an SPS update?

[Former Member · Accepted solution]

Ah... we see what has happened.

The fonts WEREN'T in the customer folder.... they were put it the standard fonts folder, i.e:

/usr/sap/<SAPSID>/JC<xx>/j2ee/os_libs/adssap/FontManagerService/fonts/adobe

I looks like the upgrade cleared those extra fonts out!

They should have been in:

/usrsap/<SAPSID>/SYS/global/AdobeDocumentServices/FontManagerService/fonts/customer

-then they probably would have been left alone

[Former Member · Accepted solution]

Hi Ross,

Good to hear that you were able to find the root cause of the issue. Thanks for sharing

Regards,

Prithviraj.