Catalog disappeared in SRM

[Former Member]

Hi,

We are having an issue with our CCM catalogues in SRM. All of our supplier catalogues within Facilities Management catalogue disappeared.

Any idea why these catalogs disappeared all of a sudden ? we want this not to happen in future.

Regards

SRM User

[vinita_kasliwal]

HI

Did you refresh system or any changes in user attributes settings ..

Is this for a specific user or for all users?

Regards

Vinita

[Former Member]

Hi,

No Changes performed.

It happens for all the users.

Regards

SRM User

[Former Member]

Hi there,

Are these internal CCM catalogs? Or external "punch out" catalogs? Are you not seeing the links on the screen? That would mean that the catalog was removed from the org structure.

Regards,
Seth

[Former Member]

Hi Seth,

Thanks for the response.

Yes, these are CCM catalogs

Yes, we are able to view the links in SC screen.

we are unable to find the items inside the catalog .

Regards

SRM User

[Former Member]

That's about the limit for me, unfortunately. The last time I got my hands on CCM was in late 2011. And the time before THAT was in early 2007.

Has everything been published? (I'm racking my brain here, but that's REALLY at the end sorry I couldn't help more)

[Former Member]

Hi ,

All Catalogs are published .

can any expert help me out with this issue.

any suggestions are highly appreciated.

Regards

SRM User

[ivy_li]

Hi,

Do you mean while creating SC, you can't find catalog links to add item?

BR,
Ivy

[Former Member]

Hi Ivy,

From what he said earlier, the catalog links show up, but when he enters the catalog, he doesn't see any content.

-Seth

[ivy_li]

Hi Seth,

If the catalog itself has no problem, it should be an issue in connecting from SRM to catalog.
I would recommend you report an incident under SRM-EBP-CAT since this needs to be analyzed further in your system.

BR,
Ivy

[Former Member]

Hi Ivy,

Do you want me to raise an OSS message ?

If so, CCM catalog Support ended and SAP will not longer assist with this catalog issue.

Any other suggestions are appreciated.

Regards,

SRM User

[ivy_li]

Hi,

I know the maintenance ended up, but this doesn't mean we won't help you find out the root cause.
If this is caused due to known bugs or some improper settings or database inconsistency, of course we still have responsibility to solve this.
If this is caused due to new bugs, we are not taking care of it any more.
Anyway, it is OK for you to report this CCM issue and our engineers will help to judge this.

BR,
Ivy