I can not connect to the SAP BI platform

[Former Member]

Good afternoon,

I can not connect to the SAP BI platform, there is some configuration to do, when I tell the login and password and click on connect it gets on the same screen and nothing happens.

Can someone help me please

[alan_han · Accepted solution]

Hello,

What is the version of your Lumira Desktop, Lumira Server for BI Platform, and BI Platform (including service pack and patch level)?

Thanks,

Alan

[Former Member · Accepted solution]

The problem was solved

[sateesh_kumar1 · Accepted solution]

Hi Pizoni ,

How did you resolve the issue ? Please provide solution for future reference .

[Former Member · Accepted solution]

The solution was not developed by me because it was setting correction through creating the APS service with Restful. I have pos steps of resolution sorry

[denis_konovalov]

can you resolve the name and ip of the BI server from this machine ?
is there a firewall between your machine and BI server ?
Are you using the correct URL to restful web service ? (BI server URL)

[Former Member]

I correctly using the URL

[sateesh_kumar1]

HI Pizoni ,

do you able to ping BI server from your PC ?

do you able to login to the same BI platform using same credentials and authentication ?

Check whether Lumira services are running ?

after this delete folders C:\Users\user name\.sapvi\workspace and try .

check  logs at C:\Users\<userID>\AppData\Local\Temp\sapvi\logs . this may lead us to right direction .

if nothing is found , then uninstall and install the product.

[TammyPowlas]

Is your BI platform up and running?  Can you ask your BI admin?

[Former Member]

Yes, this working