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Service Manager 4.2 and Inbound Transaction Management

neha_mahanty
Active Participant
0 Kudos

Hi All,

I am working with Service Manager 4.2 application. For the transaction error handling there is no option present in service manager 4.2 .


To solve this we are using the concept of Inbound Transaction Management in Service Management 4.2 application.


We have upgraded the SAP addon  SMFND & SMCRM  to version 620_700 and with the help of SAP CRM Service Manager 4.3 cofiguration guide , we are making changes in the SAP config panel. so that we can achieve this feature in Service Manager 4.2 itself.


If anyone has worked on this, can you please suggest that will this work or any additional thing needs to be done here.


Kindly suggest



Thanks and Regards

Neha Mahanty






Accepted Solutions (1)

Accepted Solutions (1)

bill_froelich
Product and Topic Expert
Product and Topic Expert
0 Kudos

The best option would be to upgrade to Service Manager 4.3 so that you have the correct base functionality around the inbound transaction management and import forward your custom changes.   This better positions your implementation for future changes.   Overall I suspect that would be less work than trying to back port this feature to Service Manager 4.2.  Upgrading also has the advantage of being a supported configuration while if you back port that feature it may not be covered under support if you run into issues.

--Bill

neha_mahanty
Active Participant
0 Kudos

Hi Bill,

This is a bit concern for us if it does not fall under SAP support

Is there no other way apart from Inbound Transaction Management.

What about the usual error handling method in Syclo . Can we achieve the same with that.

Any Idea.

Thanks

Neha

Answers (0)