Notification to user, for Additional Information(asked by FF controller), in EAM log review workflow

[plaban_sahoo6]

Hi All,

My requirement is that, when FF controller asks for additional inf., from FF user, the user should get a notification, on receiving the work item. So, could you suggest, how to achieve this.

To make this more generic, how does a forwarded recipient gets an email notification, for a work item received.

Regards

Plaban

[Former Member]

Hi Plaban,

For Notification to FF user for Additional information, there is no existing SAP provided Template ID, so first you will need to create Document object, then the Message class and then mapping of Message class to Document object.Then creation of Template and addition of new template in MSMP.

Please find the steps below :

1) Go To Transaction SE21 and create Package (Any name with Z)

2) Create Document object:

                a) Goto T-code SE61, enter name and Document class: General Text.

                b) Click Allow (System try to replace file.)

                c) A wordpad will be opened where email format will be added with all the variables.(Give                the mail content as per business requirement.)

                d) Click on Save Active and add to Transport. (It will ask for Create Object Directory entry,                provide the package previously created.)

3) Map Document Object to Message Class:

                a) First you need to create Message class, which will be done in SE16 (Table name: GRFNVNOTIFYMSG )

                b) Create New Entry:

Enter Message class(custom 'Z one') and other details with Document object previously created.

Now you can see your Message class with Document object in this table.Provide Message Number: 000

4) Now, goto  Workflow Configuration select Process ID SAP_GRAC_FIREFIGHT_LOG_REPORT and Click on Change/Display button to modify the template and Notification settings.

a)   Go to Variables and Template. Click on Add button. Provide the details and click on Save:

             Template ID: Any name of your choice E.g. ZGRAC_RETURN

Message Class: Select from the help, your created Message class

Message No.:000

                b) Go to Path Settings. Select the path and modify the Notification Settings.

                c) Add new events and select the template created.

5) Now Save the changes and activate the content. A new version will be created. So the workflows generated after this will follow this notification Rule.

Regards,

Rohit

[plaban_sahoo6]

Hi,

thanks a lot, for the detailed explanation.But, could you say how this notification will be triggered ? Is there any SAP defined(MSMP or...) way of sending mail to FF user, when FF controller asks for additional inf.

Regards

Plaban

[Former Member]

Hi Plaban,

Yes, MSMSP works here for triggering the mail to the right recipients that we maintain in MSMP configuration.

So, once you have created all the templates and Message class, you will go to MSMP configuration.

In MSMP, for SAP_GRAC_FIREFIGHT_LOG_REPORT process ID, you will need to maintain your previously created Templates and Message Class in Notification and Variables step.

• Please add the templates with corresponding Message class.

In Paths step, Choose the default path or customized path and add templates for notification events in Notification Settings for the Stages.

Here actually, you add the Notification Events and in this case, notification events will be:

a) Notification on Request Forward ;( As Additional information is requested by Controller.)

b) Notification when New Work item is ready for approval (Here Mail is triggered in the Inbox of Controller.)

c) Notification on Request Return (Here Controller receives the additional information. ) 

Hope this helps.

Regards,

Rohit

[former_member185447]

Hello Rohit,

Thanks for the detailed explanation. Improved my knowledge.

Regards,

Deepak M

[plaban_sahoo6]

Hi,

i had overlooked/forgot-to-see the event FORWARD. i will check if it works. Thanks.

BR