SAP log in issue

[Former Member]

Hi ,

We have set up a copy of our SAP instance in another environment .

Initially we were unable to start sap  from cmd due to hostname mismatch ,

later we were able to do so by changing the hostname correctly.

So now SAP instance is up and running  but while trying to log in from SAPGUI we are getting below error .

Error details

***********************************************************

Wed Apr 20 16:03:00 2016

: 'connection to partner '63.45.136.59:sapdp11' broken

Time Wed Apr 20 16:02:58 2016

Component NI (network interface)

Release 730

Version 40

Module nixxi.cpp

Line 5086

Method NiIRead: P=63.45.136.59:3211; L=11.11.11.626:58995

Return Code -6

System Call recv

Error No 10054

Error Text WSAECONNRESET: Connection reset by peer

Counter 1

*************************************************************

We have turned off the firewall in SAP instance &  able to telnet the port 3211 from our local machine.

Please any input, how to resolve the  issue .

Regards,

Prabin

[former_member185239 · Accepted solution]

Hi Pravin,

Can you paste the dev_ms log file.

Also check the SAPGLOBALHOST parameter in your profile.

is your ASCS and CI is on the same server?

With Regards

Ashutosh Chaturvedi

[Former Member · Accepted solution]

Hi Ashutosh,

The SAPGLOBALHOST parameter in profile is same as the hostname .

Both ASCS and CI is on the same server .

Please find the attached dev_ms log file .

Thanks,

Prabin

dev_ms1.txt.zip

[former_member200876 · Accepted solution]

Hi Prabin

i advice you retrieve all changes you did in SAP profiles & parameters

BR.

M. Ezzat

[Former Member · Accepted solution]

Hi M. Ezzat ,

We have done the changes in SAP profiles & parameters .

Thanks,

Prabin

[former_member200876 · Accepted solution]

Hi Prabin

try to retrieve the profiles & parameters to the original case , if it is impossible you can take another clone & follow only the below steps :

first change hosts ( login as root ) to the new host name

• go to network setting in Linux and change the host name from (old host name to the new hostname - ( login as root )

• Then go to terminal and start sap (login as SIDadm) usinf command startsap all

BR.
M. Ezzat

[former_member185239 · Accepted solution]

Hi Prabin,

Have you perform the changes in ASCS profile as well.

Its a problem , with the hostname.

Kindly check all the parameters , where the hostname is going as a value.

With Regards

Ashutosh Chaturvedi

[Former Member]

The issue has been resolved . Really appreciate the support of SAP community .

Thank you so much everyone for the timely response .

Regards,

Prabin

[raquel_gomez]

Hi Prabin,

As per the error:

  'connection to partner '63.45.136.59:sapdp11' broken

issue seems to be related to the Dispatcher not being reached.

To check server status, execute command:

sapcontrol -nr 11 -function GetProcessList

Attach dispatcher trace file (dev_disp) for further analysis.

Regards,

Raquel

[Former Member]

Hi Raquel ,

please find the output for command sapcontrol -nr 11 -function GetProcessList

sidadm> sapcontrol -nr 11 -function GetProcessList

21.04.2016 05:01:08

GetProcessList

OK

name, description, dispstatus, textstatus, starttime, elapsedtime, pid

msg_server, MessageServer, YELLOW, Running but not responding, 2016 04 21 04:34:30, 0:26:38, 451

enserver, EnqueueServer, GREEN, Running, 2016 04 21 04:34:30, 0:26:38, 452

and please find the attached file for dev_disp .

Thanks.

Regards,

Prabin

dev_di.txt.zip

[raquel_gomez]

Hi Prabin,

Attached trace file belongs to a Dispatcher running on instance number 10.

On the trace, we see that it can not connect to Message Server (running on ASCS11, as per GetProcessList output):

..............

*** WARNING => DpMsCheck: no answer from msg server since 284 secs, but dp_ms_keepalive_timeout(300 secs) not reached [dpMessageSer 3392]

*** ERROR => DpMsCheck: Waiting for answer from msg server since 300 secs [dpMessageSer 3371]

*** ERROR => DpMsCheck: Connection to msg server will be closed [dpMessageSer 3373]

***LOG Q0M=> DpMsDetach, ms_detach () [dpMessageSer 2038]

MBUF state OFF

DpMBufTypeMod: MBUF component DOWN (event=MBUF_DPEVT_DOWN).

Check Mssage Server trace file (dev_ms) that should be located on ASCS work folder and attach it.

Thank you.

Raquel

[Former Member]

Hi

Please find the attached file for dev_ms .

Regards,

Prabin

dev_ms1.txt.zip

[Former Member]

Please check following things

1. Is the dispatcher process running/green in CMD ?
2. Are you able to ping the hostname from your machine ?
3. Is your services file updated with sapdp11 ?
4. Make sure you are using right host name and SYS NR .
5. have you splitted ASCS stack? Whats the SYS NR in DVEMGSXX directory?

If none of these works, you can paste error log from dev_disp.

Thanks