Tech Monitoring

[Former Member]

Hi All,

Please help me in the following. While we do technical monitoring

1.Transaction response time

2.Update response time instance

3.abap short dumps

4.Host agent availability

all these are grey.Please suggest what to be done.

Regards

Soundarya

[Former Member]

Hello Soundarya,

Please check the following.

https://websmp201.sap-ag.de/~sapidb/012006153200000081942013E/SM71SP5OutsideDiscTroubleshoot.pdf

This may not provide exact pin pointed answer but will help in understanding the root cause.

SAP note search will give you some notes...but real challenge is to understand what is causing the error.

Regards

Anand

[patelyogesh]

Hello,

Please look at the link below

Configuration of System Monitoring in SAP Solution Manager 7.1

http://wiki.scn.sap.com/wiki/download/attachments/269157890/Setup+System+Monitoring+and+Alerting.pdf

Regards,

Yogesh

[MichaelFoley]

Hi,

What is your current SP level? Please ensure MAI collective Note is applied.

Please ensure that the Monitoring Content is up to date in Step 2.7
and please ensure the templates are applied correctly in step 6 of Tech Mon.

Also, upload a screenshot of the data collection check from the Sys Mon UI so that we can see what error is being returned.

Regards

Michael

[prakhar_saxena]

Hi Soundarya,

have you checked....MAI_tools transaction

SAP Solution Manager - SAP Library

further some important information on troubleshooting using Mai_tools

for specific case

2016715 - Metric Troubleshoot using MAI Tools

also below

2016768 - Data Provider Check for PULL_RFC Metrics using MAI Tools

2271635 - Incorrect Status for Metric Collection causing Grey Metrics in Technical Monitoring

2016872 - Data Provider Check for PUSH_GENERIC Metrics using MAI Tools

hope this helps.

Thanks

Prakhar