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SUMSP14 - An error occurred during the execution of the Specify OS User Credential step

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Dear All,

Am performing an Upgrade of SAP Netweaver PI 7.1 (ABAP+JAVA) to PI 7.4 (ABAP+JAVA) using SUM SP14 in an Windows Cluster Server (2 Node and distributed DB).

Windows 2012 R2

MS SQL - 2014

Kernel    - 721 EXT SP 402

SPS      -19

While am executing SUM am struck at Specify OS User Credential Step.

Below is my error in SUM

"The update tool was unable to connect to the SAPControl web service on

any of the detected instance numbers. Check that the SAP Start Services

are running for all instances in the cluster. See SAP Note 1401712 for

further information. The update tool is unable to detect the instances

information for instance number: 0 on host: null via the SAPCONTROL web

service API. Either the SAP Start Service associated with this instance

is not running or a required functionality is not supported by the

current version of the Kernel. See SAP Note 1401712 for further

information. Sapcontrol client could not perform action get instance

properties on instance 0 Return code condition success evaluated to

false

for process sapcontrol for action get instance properties."

While seeing the logs i found the issue is

Thr 8068] ***LOG Q0I=> NiPGetServByName: 'sapctrls00' not found:

getaddrinfo (10109: WSATYPE_NOT_FOUND: The specified class was not

found.) [ninti.c

941]

[Thr 8068] NiSrvLGetServNo: service name 'sapctrls00' not found by

operating system


I tried setting parameter

service/protectedwebmethods =

SDEFAULT/DEFAULT/NONE

and rebooted and tried but no use.


Followed the below link too but dint helped me.



http://scn.sap.com/community/netweaver-administrator/blog/2016/01/22/sum-sp13-14--fail-ssslerrpeerce...

kindly help me.

I have enclose my SUM and STD_TMP_LOG for the same.

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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Which sum version are you using. There are few bugs in specific versions where you are not able to detect the sap service.

I suggest you use the (n-1) SUM version from market place.

Clear all the vnc sessions (if you are using any)

Clear all the existing SUM processes

Restart the same with the new SUM.

isaias_freitas
Advisor
Advisor
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Hello,

At the "SAPCONTROL_ACCESSCHECK_0_35.OUT.txt.zip" file:


18.04.2016 14:55:27

AccessCheck

FAIL: SSSLERR_SSL_CONNECT (WSATYPE_NOT_FOUND: The specified class was not found.), SapSSLSessionStart failed in plugin_fopen()

Confirm that the SSL setup of the SAP system is complete and correct.

The SAP note 510007 can help.

Regards,

Isaías

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Hi Isaias,

Thanks for suggesting the Note, Yes i have already followed the Note and Completed my SSL Setup and it is fine.

isaias_freitas
Advisor
Advisor
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Hello,

Try restarting the sapstartsrv process of the affected instance:

  1. Logon to the server JUB01SAPPIQQ1 as "jxqadm";
  2. Open a command prompt (right click, run as administrator) and execute the command:
    sapcontrol -nr 00 -function RestartService

Wait for a few seconds and open the "sapstartsrv.log" file from the "work" folder of this instance.

Confirm that it has a line similar to:


Webservice SSL thread started, listening on port 50014

Then, try repeating the phase.

Regards,

Isaías

ImtiazKaredia
Active Contributor
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Try using new version of SUM.