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Customer Charging Supplier for incurred costs


We have some customers charging us for costs they occur in their supply chain. Examples are
- goods not ready for pick-up at agreed time

- incorrect documents (like invoice, shipping docs etc..)

- etc..

Typically we receive an invoice from our customer regarding these ("SLA") costs.

Within our organization we would like to track these costs, measure and report.

What would be the right way to do this? Any ideas or experience with this? Thanks!



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