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Agent 'GRAC_SPM_OWNER' returned empty User ID

Hi GRC Experts,

I am trying to configure EAM workflow to provision firefighter ID for a firefighter in GRC 10.1 SP11. We are implementing de-centralised firefighter concept here.

Access request of superuser access request type is raised and submitted successfully. Next stage is to route request to firefighter ID owner for approval. Agent ID 'GRAC_SPM_OWNER' is used. But, no notification is routed to the respective FFID owner.

When checked in MSMP debug log, this is the debug message recorded:

APPL_DEBUG:184:GRFNMW:MSMP agent rule GRAC_MSMP_SPM_OWNER_AGENT returned 1 approvers

APPL_DEBUG:225:GRFNMW:Agent 'GRAC_SPM_OWNER' returned empty User ID (for Line Item '0001')

The access request form contains approver name on line item 001. The approver name and ID exists in both the GRC and target systems. The approver ID have been assigned with roles: SAP_GRAC_SUPER_USER_MGMT_OWNER and SAP_GRAC_ACCESS_APPROVER in the GRC system.

Any idea what could be the problem here?

Regards,

Debbie

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