Your session time out.Please close the java interface and log on again

[Former Member]

Hi All,

I am facing subjected error, while launching Web Intelligence Rich Client.

Web Intelligence Rich Client (WIRC) it not opening.

Problem is @ my machine, on issues at server machine and other machines.

I can open reports through BI launchpad, through WIRC i couldn't.

I tried following options:

1. I uninstalled and reinstalled java 1.7 and 8

2. I uninstalled and reinstalled BO client

Following is machine configuration details:

1. SAP BO Version 4.1 SP 5 Patch 4 update.

2. OS - Windows 7 Enterprise.

3. Java version 1.7.0_67 - 64 Bit Server VM mixed mode.

4. Issue appear in client machine - Yes (other machines - No)

Kindly advice me.

Thanks and regards,

A

[Former Member]

Hi All,

First I installed java 1.7  32-bit both Web Rich Client and BI Launch pad (applet moder and desktop mode) are not working and then I uninstalled 32-bit version and then I installed 64-bit version, again both Web Rich Client and BI Launch pad (applet mode and desktop mode both) are not working.  Again I uninstlled java 1.7 64-bit and then I installed java 1.8 32-bit and 64-bit one after another, for both these version Web Rich Client tool is not working, in BI Launch pad applet mode is working and desktop mode is not working.

Any suggestion/advice, please.

Regards,

A

[Former Member]

Hello Arif,

Please refer to below PAM guide to find out which version is compatible.

Also I would recommend to go with an older version than the latest one as they are comparativelymore stable.

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/507d3365-009b-3010-04b0-e5abc8f00...

Regards

Niraj

[Former Member]

Hi Niraj,

Thanks for reply,

I too have this pdf file, I need some solution or guide lines to resolve this issue.

Regards,

A

[former_member198519]

follow the step on this link, See if it helps you:

How to update JRE/JDK for Tomcat7 on BI 4.1.x Platform

[Former Member]

Hi Arif,

May be its due to Java 64 bit version.

Please try with Java 7 - 32 bit version. Make sure that you have only one java version on single machine.

Regards,

Veer

[Former Member]

Hi Veer,

Thanks for reply,

I tried your approach but no luck, same error message.

Regards,

A