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Email Action is not triggered for Service requests

Dear Experts,

We have configured the email actions for Service requests (ZMRQ) like indicated in the below attachment. We expect to receive email notifications as soon as the status is New [E0001] or In progress [E0002]. However, when the service request is saved, the required email action is not triggerred and so the email notifications are not sent from the system. Does any one know how to fix it?

Thanks,

Dinesh.

Former Member replied

Hi Dinesh,

If actions are not at all getting triggered then please check if processing time for respective actions are properly defined.

Also check SCOT settings and try to send any test e-mail from system to check functionality.

Regards,

Hanumant

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