EAM - Position based owners/controllers
I'm currently implementing AC 10.1 SP12 at my current site. I've been asked to set up EAM to have owners and controllers identified by position, rather than being directly assigned in the EAM master data. They are concerned that when assigned owners/controllers are away that requests and logs won't be processed in a timely manner as the assignments may not be updated.
I have a few ideas about how to implement this, but I'm wondering if anyone else has set EAM up like this? I'm also looking for any thoughts that you might have about how this could be achieved. My current way of thinking is to have BRF functions to identify the appropriate agent for the request/log based on a table mapping the FFID to a owner/controller position numbers.
Thanks very much in advance