Lean Job Request Scenario without CRM or Incident Management

[Former Member]

How can I setup a lean Job Request Scenario without CRM or Incident Management, described in

job-scheduling-management-job-request.pdf ?

Where can I find a description for this scenario?

Thanks!

Rudolf

[TomCenens · Accepted solution]

Hi Rudolf

The lean method is described as an end-user who maintains the request form which then submits the request to the CRM part of SAP Solution Manager and creates the Job Request (CRM transaction type) so you will have some basic steps to go through in terms of CRM configuration (ITSM part of SolMan, I assume these are to be found in SOLMAN_SETUP under Job Management).

The FAQ contains the entry points from where you can do a job request for example:

1054005 - FAQ: Job Scheduling Management with SAP Solution Manager

Best regards

Tom

[Former Member · Accepted solution]

Thanks for your information. I will check this.

[prakhar_saxena]

Hi Rudolf,

We have similar requirement for many customer but unfortunately as per SAP update it is not possible and it is hard coded.

So whenever you create a job request an Incident or Request for Change will be created and follow its flow to create a job document

there is no solution in standard.

Therefore you need to have incident OR charm to have that as a lean process with ITSM

Hope it helps

Thanks

Prakhar

[Former Member]

Thanks for your information.