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ITSM : Dump in Category Modeler

Dear Experts,

I have just finished setting up a new client in solution manager and I am trying to create a new categorization schema in that new client. While assigning a new Application area, as soon as select the Application ID as "Service Request/Incident" and Parameter as "Transaction type/Catalog category", I get a dump message stating

500 SAP Internal Server Error

Error: Field symbol has not yet been assigned.

It also registers a GETWA_NOT_ASSIGNED dump in ST22.

Category               ABAP Programming Error                                                      
Runtime Errors         GETWA_NOT_ASSIGNED                                                          
ABAP Program           CL_CRM_CATEGO_GENIL===========CP                                            
Application Component  CRM                                                                         
Date and Time          07.04.2016 22:52:21                                                         
                                                                                                   

Short text                                                                                       
    Field symbol has not yet been assigned.                                                      


What happened?                                                                                   
    Error in the ABAP Application Program                                                        
   
    The current ABAP program "CL_CRM_CATEGO_GENIL===========CP" had to be                        
    terminated because it has                                                                   
    come across a statement that unfortunately cannot be executed.                               


What can you do?                                                                                 
    Note down which actions and inputs caused the error.                                         
   
   
    To process the problem further, contact you SAP system                                       
    administrator.                                                                               
   
    Using Transaction ST22 for ABAP Dump Analysis, you can look                                  
    at and manage termination messages, and you can also                                         
    keep them for a long time.                                                                   


Error analysis                                                                                   
    You attempted to access an unassigned field symbol                                           
    (data segment "-1").                                                                         
   
    This error may occur if                                                                      
    - You address a typed field symbol before it has been set with                               
      ASSIGN                                                                                     
    - You address a field symbol that pointed to the line of an                                  
      internal table that was deleted                                                            
    - You address a field symbol that was previously reset using                                 
      UNASSIGN or that pointed to a local field that no                                          
      longer exists                                                                              
    - You address a global function interface, although the                                      
      respective function module is not active - that is, is                                     
      not in the list of active calls. The list of active calls                                  
      can be taken from this short dump.                                                         
   

Could you help me overcome this error to proceed further?

Also, for your information, category modeler works in the existing client without any issues and this problem is occurring only in the new client that is recently built.

Thanks,

Dinesh

Former Member replied
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