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SUM upgrade 740 in preprocessing phase failed in step configure Jload

Former Member
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Hi

SUM upgrade from NW702 to NW740 (Java stack -Portal) failed in pre-processing phase in step: Configure Jload.

it did started the SCS0 instance and filed to start the JC08 instance .

please find the attached log file  and below is the error on SUM.

Trouble Ticket Java

        Trouble Ticket Report  
Update to EHP6 FOR SAP ERP 6.0PORTAL ADD-ON SAP NW 7.0 EHP2SAP CPROJECT SUITE 4.00SAP CRM 2007SAP ERP 6.0MSS ADD-ON 1.0SAP NETWEAVER 7.4   
SID................: PDE Hostname...........: uifsapicd001 Install directory..: /usr/sap/PDE SUM directory......: /usr/sap/PDE/SUM/sdt Database...........: ORA Operating System...: 
UNX JDK version........: 1.8.0_51 SAP AG SUM version........: 1.0.14.0 Source release.....: n/a Target release.....: 7.40 ABAP stack present.: false  
An error has occurred during the execution of the Configure Jload  step with action pre-execute. 
Service com.sap.sdt.j2ee.services.servicesimpl.ConfigureJLoadService failed with the following message:  
Cannot parse /usr/sap/PDE/SUM/sdt/data/load/IMPORT.XML. Check if the file exists and if it is well-formed. 
 You can find more information in the files /usr/sap/PDE/SUM/sdt/log/SWITCH/JLOAD-CONFIG_05.LOG and ProcessOverview.html.  
Use the information provided to trouble-shoot the problem. There might be an OSS note providing a solution to this problem.
 Search for OSS notes with the following search terms:  
SWITCH,pre-execute,install-shadow,jload-config,com.sap.sdt.j2ee.services.servicesimpl.ConfigureJLoadService,class com.sap.sdt.j2ee.tools.jloadconfigurator.
JLoadConfiguratorException

Other log files in the attachment.

Thank you.

Accepted Solutions (1)

Accepted Solutions (1)

manish_singh13
Active Contributor
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Former Member
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Hi Manish

i have been to  the SAP note, please find below screen shot of GetProcess list.

please find the log files from the shd work directory.

manish_singh13
Active Contributor
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Hi Phaneendra,

As per your logs it looks like identifying error with your shadow instance (JC08) directories.

[Thr 140330512684896] *** ERROR => SfEIO: SfChDir: chdir(/usr/sap/PDE/SUM/sdt/system/PDE/JC08/j2ee/cluster) failed (errno = 2 No such file or directory)  [sfxxlib.hpp  201]

F  [Thr 140330512684896] *** ERROR => Operation failed: SfEIO: SfChDir: chdir(/usr/sap/PDE/SUM/sdt/system/PDE/JC08/j2ee/cluster) failed (errno = 2 No such file or directory)

[sfxxmain.cpp 1186]

Please provide developer trace and log files from /usr/sap/PDE/SUM/sdt/system/PDE/JC08/.

Thanks,

MPS

Former Member
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Hi Manish

please find the below screen shot of the log files that are ins shd work directory,i disn't see any trace files  generated in the wotk directory during the startup of the shd instacne.

Thanks

manish_singh13
Active Contributor
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Hi Phaneendra,

Please provide dev_jstart, dev_sapstart, std_deployment.out, dev_flightrec, stderr1 log files.

Thanks,

MPS

Former Member
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hi Manish

please find the attached log files

Former Member
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please find the attached files as well

manish_singh13
Active Contributor
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Hi Phaneendra,

After checking different log (mainly usecase,dev_jstart, dev_flighrec) it seems like this upgrade process got failed/aborted many time since beginning and you fixed those and continued the same. So one main issue found was with "com/sap/engine/offline/OfflineToolStart" and with missing files/directories with shadow instance in SUM directory.

I will suggest if possible to reset your upgrade and start fresh again OR you can refer few of the SAP Notes (This is my opinion, maybe other experts can provide you other solution)

2164743 - Missing JAR file prevents the system's startup


1903663 - Java class is not found: com.sap.engine.offline.OfflineToolStart.



Thanks,

MPS


Former Member
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Hi Manish

We found the root cause of the issue of missing directories, as we used the wrong software CD's during the upgrade , we downloaded the correct ones and about to start a fresh .

Thanks a lot for your time.

Answers (0)