lock box issues

[Former Member]

We are using partial payment option in lockbox and we have 0 tolerance at both customer and user level. The customer has an open invoice of $82500 and that he pays $95000 towards this invoice.,

When tested this scenario - the check status as applied and - the Invoice and the payment document is still open. What is the reason for this situation?

[coleti]

Dear Bhaskar,

If in your lockbox control parameters (OBAY) is set partial payment this will happens, both payment and invoice will remain opened, when another invoice is posted to match the zero balance the system will clear them.

Note that the default behavior is to generate residual payment, but if in your configuration is set partial payment this is expected.

The residual payment, the system will clear and will post a new line item with the difference, if you want like that, please uncheck the partial payment in OBAY.

I hope it helps you.

Best regards,

Gabriel Coleti