ITSM: Authorization based on multi level categories is not working.
In our ITSM configuration, we use the mutlilevel categories to classify tickets on the basis of country/region/plants.One of our requirement is to restrict the display of tickets on the basis of country [defined in level 1 category]. From our analysis, we understood that auth.object CRM_SSCCAT can be used to meet our scenario. However, it is not working as expected. We also attempted to implement the SAP note 2075307 - [Authorization check on CRM_SSCCAT fails], but it didn't help. Could you please any one tell us the steps required to meet our requirement. Basically, we are trying to restrict the display/edit the incidents on the basis of categories [here country]. For example, if an IT user in USA attempt to search for tickets of all countries, the system should only display the tickets of USA and not others.
We also understood from the below link that a BADI can be introduced to meet our need. However, we are trying to explore the possibility of controlling the access within Auth.Objects.
You are suggestions are welcomed.