HCI Agent Installation Issue

[Former Member]

Hi

We faced an issue while installing HCI Agent. The installation failed and later, un-install or re-install or re-configure option are not available.. here is error log which we received after the installation failed..

My query is on how to re-install agent after this error? appreciate your response

START of LOG

[Apr 04, 2016 13:25:06] INFO : ========== Enviroment Prerequisite Check ==========

[Apr 04, 2016 13:25:06] INFO : OS Name: Windows 7

[Apr 04, 2016 13:25:06] INFO : OS Version: 6.1

[Apr 04, 2016 13:25:06] INFO : OS Architecture: 64

[Apr 04, 2016 13:25:06] INFO : DSConfig file path: null\conf\DSConfig.txt

[Apr 04, 2016 13:25:06] INFO : Package Agent Version:      1.0.10.2165

[Apr 04, 2016 13:25:06] INFO : Package Repository Version: 14.2.5.0000

[Apr 04, 2016 13:25:06] INFO : No DataServices and DataServices Agent installed. Fresh install mode

[Apr 04, 2016 13:26:38] INFO : ========== Validation ==========

[Apr 04, 2016 13:26:38] INFO : Installation path: C:\Program Files\SAP\DataServicesAgent

[Apr 04, 2016 13:26:38] INFO : Installation path (Canonical): C:\Program Files\SAP\DataServicesAgent

[Apr 04, 2016 13:26:38] INFO : Current Working Directory: C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp

[Apr 04, 2016 13:26:38] INFO : Execute Command:  SETX DS_USER_DIR "C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp\DS_USER_DIR"

[Apr 04, 2016 13:26:43] INFO : Working directory: C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp

[Apr 04, 2016 13:26:43] INFO : Return Code: 0

[Apr 04, 2016 13:26:43] INFO : Execute Command:  AWServerConfig.exe -k -n

[Apr 04, 2016 13:26:44] INFO : Working directory: C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp\DataServicesAgent\bin

[Apr 04, 2016 13:26:44] INFO : Return Code: 0

[Apr 04, 2016 13:26:46] INFO : Execute Command:  al_jobservice.exe -validate -ek -Dnam -Uxxxxxxx021 -P******

[Apr 04, 2016 13:26:47] INFO : Working directory: C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp\DataServicesAgent\bin

[Apr 04, 2016 13:26:47] INFO : Return Code: 0

[Apr 04, 2016 13:26:47] INFO : Execute Command:  SETX DS_USER_DIR ""

[Apr 04, 2016 13:26:48] INFO : Working directory: C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp

[Apr 04, 2016 13:26:48] INFO : Return Code: 0

[Apr 04, 2016 13:26:48] INFO : Drive letter is C

[Apr 04, 2016 13:26:48] INFO : Free Disk Space (GB):112.0

[Apr 04, 2016 13:26:48] INFO : ========== Install Action ==========

[Apr 04, 2016 13:26:48] INFO : Dump install properties:

[Apr 04, 2016 13:26:48] INFO : AGENT_VERSION = 1.0.10.2165

[Apr 04, 2016 13:26:48] INFO : SQLA_PORT = 2638

[Apr 04, 2016 13:26:48] INFO : OS = Windows 7

[Apr 04, 2016 13:26:48] INFO : ADAPTER_PORT = 4001

[Apr 04, 2016 13:26:48] INFO : DBA_PWD = ********

[Apr 04, 2016 13:26:48] INFO : AGENT_REPO_VERSION = 14.2.5.0000

[Apr 04, 2016 13:26:48] INFO : INSTALLMODE = install

[Apr 04, 2016 13:26:48] INFO : INSTALL_DIR = C:\Program Files\SAP\DataServicesAgent

[Apr 04, 2016 13:26:48] INFO : LINK_DIR = C:\Program Files\SAP\DataServicesAgent

[Apr 04, 2016 13:26:48] INFO : SANDBOX_PWD = ********

[Apr 04, 2016 13:26:48] INFO : JSERVICE_PWD = ********

[Apr 04, 2016 13:26:48] INFO : JSERVICE_UID = nam\xxxxxxx021

[Apr 04, 2016 13:26:48] INFO : PACKAGE_DIR = C:\Users\MMISHR~1\AppData\Local\Temp\7zS14DD.tmp\DataServicesAgent

[Apr 04, 2016 13:26:48] INFO : SERVICE_NAME = SAP Data Services Agent

[Apr 04, 2016 13:26:48] INFO : PROD_PWD = ********

[Apr 04, 2016 13:26:48] INFO : DS_COMMON_DIR = C:\ProgramData\SAP\DataServicesAgent

[Apr 04, 2016 13:26:48] INFO : SQLA_SERVER_NAME = dsod_agent_repo

[Apr 04, 2016 13:26:48] INFO : JOBSERVER_PORT = 3500

[Apr 04, 2016 13:26:48] INFO : DBA_DEFAULT_PWD = ********

[Apr 04, 2016 13:26:48] INFO : DS_USER_DIR = C:\Users\xxxxxxx021\AppData\Local\SAP\DataServicesAgent

[Apr 04, 2016 13:26:48] INFO : MDS_PORT = 4010

[Apr 04, 2016 13:26:48] INFO : === Installing files

[Apr 04, 2016 13:26:51] INFO : Execute Command:  icacls "C:\ProgramData\SAP\DataServicesAgent" /grant *S-1-5-32-545:(OI)(CI)F /C

[Apr 04, 2016 13:26:52] INFO : Working directory: C:\WINDOWS\system32

[Apr 04, 2016 13:26:52] INFO : Return Code: 0

[Apr 04, 2016 13:26:52] INFO : Creating Add Remove Programs shortcut.

[Apr 04, 2016 13:26:52] INFO : Execute Command:  REG /? > C:\Users\MMISHR~1\AppData\Local\Temp\dsagentregtemp.txt

[Apr 04, 2016 13:26:52] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin

[Apr 04, 2016 13:26:52] INFO : Return Code: 0

[Apr 04, 2016 13:26:52] INFO : Execute Command:  DSAgentARPShortcut-Create.bat 1.0.10.2165

[Apr 04, 2016 13:26:53] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin

[Apr 04, 2016 13:26:53] INFO : Return Code: 0

[Apr 04, 2016 13:26:53] INFO : Execute Command:  CSCRIPT DSAgentShortcut-Create.vbs

[Apr 04, 2016 13:26:53] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin

[Apr 04, 2016 13:26:53] INFO : Return Code: 0

[Apr 04, 2016 13:26:53] INFO : === Done

[Apr 04, 2016 13:26:53] INFO : === Configuring environment

[Apr 04, 2016 13:26:53] INFO : Execute Command:  C:\Program Files\SAP\DataServicesAgent/ext/jre/bin/java -classpath DSConfigMerge.jar;commons-beanutils.jar;commons-codec-1.3.jar;commons-collections-3.1.jar;commons-configuration-1.6.jar;commons-digester-1.6.jar;commons-jxpath-1.2.jar;commons-lang-2.6.jar;commons-logging.jar com.sap.ds.configmerge.DSConfigMerge

[Apr 04, 2016 13:26:56] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\lib

[Apr 04, 2016 13:26:56] INFO : Return Code: 0

[Apr 04, 2016 13:26:56] INFO : Generate DSConfig.txt file success

[Apr 04, 2016 13:26:56] INFO : Copy DSConfig.txt to DS_COMMON_DIR success

[Apr 04, 2016 13:26:56] INFO : Generated DSConfig.txt file successfully

[Apr 04, 2016 13:26:56] INFO : Initializing the LINK_DIR place holder in XML file

[Apr 04, 2016 13:26:56] INFO : Setting the environment variables

[Apr 04, 2016 13:26:56] INFO : Execute Command:  SETX LINK_DIR "C:\Program Files\SAP\DataServicesAgent" /M

[Apr 04, 2016 13:26:56] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin

[Apr 04, 2016 13:26:56] INFO : Return Code: 0

[Apr 04, 2016 13:26:56] INFO : Execute Command:  SETX DS_COMMON_DIR "C:\ProgramData\SAP\DataServicesAgent" /M

[Apr 04, 2016 13:26:57] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin

[Apr 04, 2016 13:26:57] INFO : Return Code: 0

[Apr 04, 2016 13:26:57] INFO : Execute Command:  SETX DS_USER_DIR "C:\Users\xxxxxxx021\AppData\Local\SAP\DataServicesAgent"

[Apr 04, 2016 13:26:57] ERROR: java.io.IOException: WaitForMultipleObjects error=6, The handle is invalid

    java.lang.ProcessImpl.waitForInterruptibly(Native Method)

    java.lang.ProcessImpl.waitFor(ProcessImpl.java:445)

    com.sap.im.dsod.util.CallExtProgram.executeImpl(CallExtProgram.java:97)

    com.sap.im.dsod.util.CallExtProgram.execute(CallExtProgram.java:41)

    com.sap.im.dsod.util.CallExtProgram.execute(CallExtProgram.java:23)

    com.sap.im.dsod.agentinstaller.action.ActionInitialEnv.actionWin(ActionInitialEnv.java:129)

    com.sap.im.dsod.agentinstaller.action.ActionInitialEnv.execute(ActionInitialEnv.java:67)

    com.sap.im.dsod.agentinstaller.action.InstallHandler.execute(InstallHandler.java:156)

    com.sap.im.dsod.agentinstaller.action.InstallHandler.run(InstallHandler.java:212)

[Apr 04, 2016 13:26:57] ERROR: Failed with errors.

[Apr 04, 2016 13:26:57] INFO : === Done

[Apr 04, 2016 13:26:57] INFO : === Generating certificates

[Apr 04, 2016 13:26:57] INFO : Execute Command:  CreateDemoCerts.bat

[Apr 04, 2016 13:27:21] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin

[Apr 04, 2016 13:27:21] INFO : Return Code: 0

[Apr 04, 2016 13:27:21] INFO : Execute Command:  SetupJavaKeystore.bat

[Apr 04, 2016 13:27:27] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin

[Apr 04, 2016 13:27:27] INFO : Return Code: 0

[Apr 04, 2016 13:27:27] INFO : Execute Command:  MDSSetupJavaKeystore.bat

[Apr 04, 2016 13:27:36] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin

[Apr 04, 2016 13:27:36] INFO : Return Code: 1

[Apr 04, 2016 13:27:36] ERROR: Failed to setup the keystore for Metadata Browsing Server.

[Apr 04, 2016 13:27:36] ERROR: Failed to setup the keystore for Metadata Browsing Server.

[Apr 04, 2016 13:27:36] INFO : === Done

[Apr 04, 2016 13:27:36] INFO : === Configuring internal database

[Apr 04, 2016 13:27:36] INFO : Execute Command:  dbinit -o "%DS_COMMON_DIR%\sqla\dsod_agent_repo_out.txt" -t "%DS_COMMON_DIR%\sqla\dsod_agent_repo.log" -z UTF8 "%DS_COMMON_DIR%\sqla\dsod_agent_repo.db"

[Apr 04, 2016 13:27:41] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla

[Apr 04, 2016 13:27:41] INFO : Return Code: 0

[Apr 04, 2016 13:27:41] INFO : Execute Command:  regsvr32 /s dbodbc12DSAgent.dll

[Apr 04, 2016 13:27:41] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla

[Apr 04, 2016 13:27:41] INFO : Return Code: 0

[Apr 04, 2016 13:27:41] INFO : Execute Command:  dbdsn -y -pe -ws "dsod_agent_repo" -c "Server=dsod_agent_repo;Driver=SQL Anywhere 12 - DSAgent;DBF=%DS_COMMON_DIR%\sqla\dsod_agent_repo.db;START=%LINK_DIR%\sqla\dbsrv12 -gk all -n dsod_agent_repo -qi -x tcpip(localonly=yes;port=2638);autostop=no"

[Apr 04, 2016 13:27:41] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla

[Apr 04, 2016 13:27:41] INFO : Return Code: 0

[Apr 04, 2016 13:27:42] INFO : === Done

[Apr 04, 2016 13:27:42] INFO : === Create an event to purge SQLA log files

[Apr 04, 2016 13:27:42] INFO : Execute Command:  dbisqlc -nogui -q -c dsn=dsod_agent_repo;uid=dba;pwd=*****; "C:\Program Files\SAP\DataServicesAgent\bin\dsodpurge.sql"

[Apr 04, 2016 13:27:42] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla

[Apr 04, 2016 13:27:42] INFO : Return Code: 0

[Apr 04, 2016 13:27:42] INFO : detect dbsrv12.exe process

[Apr 04, 2016 13:27:42] INFO : Execute Command:  tasklist

[Apr 04, 2016 13:27:43] INFO : Working directory: C:\Users\xxxxxxx021

[Apr 04, 2016 13:27:43] INFO : Return Code: 0

[Apr 04, 2016 13:27:43] ERROR: process dbsrv12.exe still running

[Apr 04, 2016 13:27:43] INFO : Execute Command:  dbstop.exe –y dsod_agent_repo

[Apr 04, 2016 13:27:43] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla

[Apr 04, 2016 13:27:43] INFO : Return Code: 255

[Apr 04, 2016 13:27:43] INFO : Execute Command:  taskkill /F /IM dbsrv12.exe

[Apr 04, 2016 13:27:43] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla

[Apr 04, 2016 13:27:43] INFO : Return Code: 0

[Apr 04, 2016 13:27:43] INFO : process dbsrv12.exe already stop

[Apr 04, 2016 13:27:43] INFO : sleep 5s

[Apr 04, 2016 13:27:48] INFO : === Done

[Apr 04, 2016 13:27:48] INFO : === Creating repositories

[Apr 04, 2016 13:27:48] INFO : Creating repository

[Apr 04, 2016 13:27:48] ERROR: java.io.FileNotFoundException: C:\ProgramData\SAP\DataServicesAgent\conf\DSConfig.key (The system cannot find the file specified)

    java.io.FileInputStream.open(Native Method)

    java.io.FileInputStream.<init>(FileInputStream.java:138)

    java.io.FileInputStream.<init>(FileInputStream.java:97)

    com.sap.im.dsod.util.FileReplaceAll.readFile(FileReplaceAll.java:51)

    com.sap.im.dsod.agentinstaller.action.ActionCreateRepo.actionWin(ActionCreateRepo.java:52)

    com.sap.im.dsod.agentinstaller.action.ActionCreateRepo.execute(ActionCreateRepo.java:44)

    com.sap.im.dsod.agentinstaller.action.InstallHandler.execute(InstallHandler.java:156)

    com.sap.im.dsod.agentinstaller.action.InstallHandler.run(InstallHandler.java:212)

[Apr 04, 2016 13:27:48] ERROR: Failed with errors.

[Apr 04, 2016 13:27:48] INFO : === Done

[Apr 04, 2016 13:27:48] INFO : === Configuring job server

[Apr 04, 2016 13:27:48] ERROR: java.io.FileNotFoundException: C:\ProgramData\SAP\DataServicesAgent\conf\DSConfig.key (The system cannot find the file specified)

    java.io.FileInputStream.open(Native Method)

    java.io.FileInputStream.<init>(FileInputStream.java:138)

    java.io.FileInputStream.<init>(FileInputStream.java:97)

    com.sap.im.dsod.util.FileReplaceAll.readFile(FileReplaceAll.java:51)

    com.sap.im.dsod.agentinstaller.action.ActionConfigureJobserver.actionWin(ActionConfigureJobserver.java:55)

    com.sap.im.dsod.agentinstaller.action.ActionConfigureJobserver.execute(ActionConfigureJobserver.java:43)

    com.sap.im.dsod.agentinstaller.action.InstallHandler.execute(InstallHandler.java:156)

    com.sap.im.dsod.agentinstaller.action.InstallHandler.run(InstallHandler.java:212)

[Apr 04, 2016 13:27:49] ERROR: Failed with errors.

[Apr 04, 2016 13:27:49] INFO : === Done

[Apr 04, 2016 13:27:49] INFO : === Upgrading adapters

[Apr 04, 2016 13:27:49] INFO : Updating the adapters configuration files

[Apr 04, 2016 13:27:49] INFO : Execute Command:  "C:\Program Files\SAP\DataServicesAgent/ext/jre/bin/java" -classpath "lib/acta_adapter_sdk.jar;lib/acta_tool.jar;lib/log4j-1.2.16.jar;ext/lib/xalan.jar;ext/lib/jaxp.jar;ext/lib/xercesImpl.jar" com.acta.adapter.sdkutil.UpdateAdapterVersion "C:\Program Files\SAP\DataServicesAgent" "C:\ProgramData\SAP\DataServicesAgent" "SuccessFactors Adapter"

[Apr 04, 2016 13:27:50] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent

[Apr 04, 2016 13:27:50] INFO : Return Code: 0

[Apr 04, 2016 13:27:50] INFO : Execute Command:  "C:\Program Files\SAP\DataServicesAgent/ext/jre/bin/java" -classpath "lib/acta_adapter_sdk.jar;lib/acta_tool.jar;lib/log4j-1.2.16.jar;ext/lib/xalan.jar;ext/lib/jaxp.jar;ext/lib/xercesImpl.jar" com.acta.adapter.sdkutil.UpdateStartupScript "C:\Program Files\SAP\DataServicesAgent" "C:\ProgramData\SAP\DataServicesAgent"

[Apr 04, 2016 13:27:52] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent

[Apr 04, 2016 13:27:52] INFO : Return Code: 0

[Apr 04, 2016 13:27:52] INFO : === Done

[Apr 04, 2016 13:27:52] INFO : === Starting agent service

[Apr 04, 2016 13:27:52] ERROR: java.io.FileNotFoundException: C:\ProgramData\SAP\DataServicesAgent\conf\DSConfig.key (The system cannot find the file specified)

    java.io.FileInputStream.open(Native Method)

    java.io.FileInputStream.<init>(FileInputStream.java:138)

    java.io.FileInputStream.<init>(FileInputStream.java:97)

    com.sap.im.dsod.util.FileReplaceAll.readFile(FileReplaceAll.java:51)

    com.sap.im.dsod.agentinstaller.action.ActionStartService.getCommandLineWin(ActionStartService.java:88)

    com.sap.im.dsod.agentinstaller.action.ActionStartService.execute(ActionStartService.java:49)

    com.sap.im.dsod.agentinstaller.action.InstallHandler.execute(InstallHandler.java:156)

    com.sap.im.dsod.agentinstaller.action.InstallHandler.run(InstallHandler.java:212)

[Apr 04, 2016 13:27:52] ERROR: Failed with errors.

[Apr 04, 2016 13:27:52] INFO : === Done

[Apr 04, 2016 13:28:22] INFO : [Installation Log]

C:\ProgramData\SAP\DataServicesAgent\log\Install_2016.04.04.13.25.06.log

[Summary]

Success: Installing files

Failed: Configuring environment

   Failed with errors.

Failed: Generating certificates

   Failed to setup the keystore for Metadata Browsing Server.

Success: Configuring internal database

Success: Create an event to purge SQLA log files

Failed: Creating repositories

   Failed with errors.

Failed: Configuring job server

   Failed with errors.

Success: Upgrading adapters

Failed: Starting agent service

   Failed with errors.

Failed with errors.

[Apr 04, 2016 13:28:26] INFO : Exit: errors occurred during install action

[former_member208504]

Hi Manish,

I am facing the same issue while installing the agent. Can you please let me know how did you fix the issue.

Thanks.

Sarath

[Former Member]

Hi Sarath

Issue with installation was related to Local user access on machine.. Initially my user was not administrator and it gave error while installation.. We switched over access right to Administrator and Agent got installed

Please check with your local IT on user access right to install this program

Thanks

Manish

[Former Member]

Hi Manish,

Looks like your local user and job server name are same.

See if note 1800845 helps.

Thanks, Nikhil

[Former Member]

Hi Manish,

Can you list the sequence of steps in the installation process.

Thanks, Nikhil

[Former Member]

Hi NIkhil

I followed

This Error happened after we tried to install downloaded file:

Download Location:

1. Setup HCI-DS Agent - You may Download the agent in case you dont have it. Please refer toPAM for Server OS requirements.

Once you download it, all you need to do is just right click and select “Run as Administrator”. You should be able to see the following screen:

We got error after above screen (once installation is over)

[Alecsandra]

Hi Manish,

I would recommend to raise an OSS under component LOD-HCI-DS and attach the logs.

Just to answer you question, how to uninstall the agent is described under chapter 4.9 but I doubt it is applicable for you as the log specifies that the DS agent has not been installed.

http://help.sap.com/businessobject/product_guides/hci1/en/hci10_agent_en.pdf

Did you follow the install procedure described in chapter 3?

Regards

Alecsandra

[Former Member]

Hi Alecsandra

I checked the hci10_agent_en.pdf as well..

I used the current file available on marketplace (DSODAGENT10P_4-10012291.EXE) to initiate installation process..

Instead of running DataServices-Agent-Installer.exe I used downloaded file..rest of the steps remains the same..

I will open ticket on OSS as well..

Thanks

Manish