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BI 4.1 SP6 - random instance failure

Hello,

We have been seeing frequent instance failure after migrating  reports from R3 to R4.

We have over 300 instances scheduled to run daily , everyday 10 to 15 random reports are failing.

On demand refresh works fine.

We have tried recreating job servers, still issue exists.

Our  is cluster setup and we have 5 job servers running on each node.

Some of the common errors are

An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270)

Object could not be scheduled within the specified time interval.

An internal error occurred while calling 'getSessionInfosEx' API. (Error: ERR_WIS_30270)

while trying to invoke the method com.sap.sl.parameter.DynamicValue.getUserFormula() of a null object loaded from local variable 'value'

An internal error occurred while calling 'openDocument' API. (Error: ERR_WIS_30270)

Any help is appreciated ?

Thanks!

Former Member
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