An Internal error occurred while calling 'getPromptList' API. (Error:ERR_WIS_30270) (WIS 30270)

[Former Member]

Hi

I am getting this error when i perform the below steps in the WEBI

My version is 4.1 SP5 Patch 3

After connecting to the universe in WEBI I am able to include anything in Result Object the query runs fine but as soon as I enter Version in the query filter i get this errorr.

Let me know the solution if someone has already seen this issue.

Regards,

Pramod.

[yannick_fonteny]

Hi,

We have the same error in the WebIntelligentProcessingServer's trace ( "... 'ping' API. (Error: ERR_WIS_30270)" ) after starting Platform BI 4.1 SP4 Patch 14 (OS:linux) but the service continue to work.

After 2 hours, all connections are reserved and we have another error on the scheduling job ;

The maximum connection limit has been reached. (Error: RWI 0000).

[former_member198519]

Have a look at the suggestion given in the below thread:

Also have a look at this SAP Note:

1622057 - Error: "An internal error occured while calling 'processDPCommandsEx' API. (Error: ERR_WIS...

[mhmohammed]

Hi Pramod,

That is a generic error, would you please try to restart the WebIntelligenceProcessingServer if possible and check if that fixes is?

What do you mean by 'enter the Version in the query filter?' What version? Did you mean something else?

Thanks,
Mahboob Mohammed

[Former Member]

Hi,

I have attached the screenshot as soon as I enter the version in the Query filter it shows the error.

Look at the screenshot it explains the issue. The restart doesnt work.

In the log file i could see the below error

|8d4fc6e9-31d6-c682-20a1-f2e6489a5596|2016 04 04 07:02:50:189|-0500|Error| |>>|E| |webiserver_reg1lxap0301.WebIntelligenceProcessingServer1| 9055|47075031795456|| |20|10|2|0|BIlaunchpad.WebApp|reg1lxap0300.manitoba-ehealth.ca:12087:563.17143:1|Webi SDK.CorbaServerImpl.doProcess()|reg1lxap0300.manitoba-ehealth.ca:12087:563.17143:7|webiserver_reg1lxap0301.WebIntelligenceProcessingServer1.ping|localhost:9055:-2104736000.73:1|CuXxnQ52BEkOgpZiShXILkk42f5|||||||||||**ERROR:RequestProc:user: <unknown>, doc: "<unknown>", error stream: <ERRORS>

<ERROR COMPONENT="WIS" ERRORCODE="30270" ERRORTYPE="USER" MESSAGE="An internal error occurred while calling &apos;ping&apos; API. (Error: ERR_WIS_30270)" PREFIX="ERR">

<DEBUGINFO BORESULT="5" FILENAME="kctRequestProc.cpp" LINEPOSITION="449" MODULENAME="WICDZServer_i"/>

<REASON>

<CONTENT>

</CONTENT>

</REASON>

</ERROR>

<ERROR COMPONENT="WIS" ERRORCODE="100" ERRORTYPE="SUPERVISOR" MESSAGE="BOException caught:RESULT=80004005;WHAT=checkSessionState:Invalid state found: created, required: hasInit" PREFIX="ERR">

<DEBUGINFO/>

<REASON MODULE="">

<CONTENT>

</CONTENT>

</REASON>

</ERROR>

</ERRORS>

[kctRequestProc.cpp;777]

Regards,

Pramod.

[former_member191664]

Because you have this "checkSessionState:Invalid state found: created, required: hasInit", I'd suggest to adjust the \Program Files (x86)\SAP BusinessObjects\tomcat\webapps\BOE\WEB-INF\eclipse\plugins\webpath.AnalyticalReporting\web\WEB-INF\classes\webi.properties

WID_FAILOVER_SIZE=100

Note that WID_FAILOVER_SIZE (This sets the maximum number of tokens to keep in memory. It is 10 by default.)

WID_STORAGE_TOKEN_STACK_SIZE (this sets the maximum number of tokens stored on disk. It is 10 by default.)

Hope this will accommodate sufficient session tokens.

Regards,

Jin-Chong