Users.XML file of Introscope Enterprise Manager is Empty

[former_member210909]

Hello Experts,

Can anyone please help me with the content of users.xml file for Introscope Enterprise Manager. As our users.xml file is blank. Please help us as our Introscope Enterprise Manager is not getting started. And we are getting user related issues. Please do the needful.

Thanks,

Rakesh Bhor

[Former Member · Accepted solution]

Hi Rakesh,

Please follow below steps.

1. User accounts must be maintained in the users.xml -> found in the /config of Wily EM path.

<EM_HOME>/config/users.xml Ÿ

another way from solman_setup:

<EM_HOME>/config/users.xml Ÿ(Basic Configuration => Configure CA Introscope => User Management)

2. Generate the password using the MD5Encoder found in /tools of Wily EM path:

Syntax: ./MD5Encoder <username>

This generates a password, maintain that in the users.xml

3. Once the above steps are done, proceed to domains.xml

<EM_HOME>/config/domains.xml

another way from solman_setup:

<EM_HOME>/config/domains.xml (Basic Configuration => Configure CA Introscope => User Management)

and then give the roles.

If "X" is the username, then the roles are to be given like this

<grant user="X" permission="read" />

<grant user="X" permission="run_tracer" />

<grant user="X" permission="historical_agent_control" />

<grant user="X" permission="live_agent_control" />

Br,

Omkar Kuldharan

[former_member210909 · Accepted solution]

Hi Omkar,

Thanks for your reply.

Here i cannot assign user from User Management because my Wily Introscope is not getting started. It throws below logs while getting started.

3/30/16 03:23:24.262 PM IST [INFO] [WrapperSimpleAppMain] [Manager] Introscope Enterprise Manager Release 9.1.5.0 (Build 991302)

3/30/16 03:23:24.272 PM IST [INFO] [WrapperSimpleAppMain] [Manager] Using Java VM version "Java HotSpot(TM) 64-Bit Server VM 1.6.0_35" from Sun Microsystems Inc.

3/30/16 03:23:24.273 PM IST [INFO] [WrapperSimpleAppMain] [Manager] Using Introscope installation at: E:\usr\sap\CCMS\apmintroscope\.

3/30/16 03:23:24.273 PM IST [INFO] [WrapperSimpleAppMain] [Manager] CA Wily Introscope(R) Version 9.1

3/30/16 03:23:24.274 PM IST [INFO] [WrapperSimpleAppMain] [Manager] Copyright (c) 2014 CA. All Rights Reserved.

3/30/16 03:23:24.274 PM IST [INFO] [WrapperSimpleAppMain] [Manager] Introscope(R) is a registered trademark of CA.

3/30/16 03:23:24.274 PM IST [INFO] [WrapperSimpleAppMain] [Manager] Starting Introscope Enterprise Manager...

3/30/16 03:23:24.587 PM IST [INFO] [WrapperSimpleAppMain] [Manager] Found valid license file: E:\usr\sap\CCMS\apmintroscope\.\license\SAP.em.lic

3/30/16 03:23:24.588 PM IST [INFO] [WrapperSimpleAppMain] [Manager]

****** CA Wily Introscope License ******

  type = em-sap

  rev = 30

  cid = sap-ags

  organization = SAP Active Global Support

  reg-id = sap-end-user

  email = none

  sum = 27618b562bc2239e3cf71d9542c76df4

3/30/16 03:23:25.731 PM IST [INFO] [WrapperSimpleAppMain] [Manager.HotFailover] Hot Failover not enabled

3/30/16 03:23:25.748 PM IST [INFO] [WrapperSimpleAppMain] [Manager] The Introscope Enterprise Manager is set to run in StandAlone mode.

3/30/16 03:23:25.788 PM IST [INFO] [WrapperSimpleAppMain] [Manager] Starting server...

3/30/16 03:23:26.489 PM IST [INFO] [WrapperSimpleAppMain] [Manager.Authentication] Introscope WebView connections are enabled

3/30/16 03:23:26.489 PM IST [INFO] [WrapperSimpleAppMain] [Manager.Authentication] Introscope WebView connections will be assigned the name "WilyWebView"

3/30/16 03:23:26.592 PM IST [INFO] [WrapperSimpleAppMain] [Manager.Authentication] Configured the Manager of Managers user using private key internal/server/EM.private

3/30/16 03:23:26.791 PM IST [ERROR] [WrapperSimpleAppMain] [Manager.UserManagementService] XML Problem while parsing at line 1 and column 1: Premature end of file.

3/30/16 03:23:26.850 PM IST [ERROR] [WrapperSimpleAppMain] [Manager.UserManagementService] XML Problem while parsing at line 1 and column 1: Premature end of file.

3/30/16 03:23:26.851 PM IST [ERROR] [WrapperSimpleAppMain] [Manager] The EM failed to start. Local Users and Groups realm is misconfigured. Error using new settings for Realm: XMLFileManager.CouldNotParseConfigFileError

3/30/16 03:23:26.868 PM IST [INFO] [WrapperSimpleAppMain] [Manager] Shutting down the Isengard server

3/30/16 03:23:26.880 PM IST [INFO] [WrapperSimpleAppMain] [Manager] Orderly shutdown complete.

And in config path of EM, I found that users.xml is empty, may be that is the reason the parsing is getting failed and it is not getting started.

SO though if someone could help me with contents of users.xml file of Wily Introscope.

Thanks,

Rakesh Bhor