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Display letter for a Customer

former_member187066
Participant
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Hi,

I want to know how do we add Letter view in Activity list of a Customer similar to emails and phone calls. I couldn't find any option to enable in Adaptation mode or in Business Configuration.

Any help is appreciated

Thanks

Abdul

Accepted Solutions (1)

Accepted Solutions (1)

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Hi Abdul,

The Letter is not an available/maintained Activity in the C4C system and is not configurable. The Activity lists in Customer is picking available activities in the system. In fine-tuning for Activities, you only have an option to define Business letter as a Category, but this will not appear in Activities.

Regards,

Pavithran

former_member187066
Participant
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Thanks Srinivasan

Answers (0)