An eternal error occured while calling 'getMap' API: (ERR_WIS_30270) ( Error: INF)

[Former Member]

Hi All,

since last Thursday we cannot open the last instance for some reports. We get the following error message:

"An eternal error occured while calling 'getMap' API: (ERR_WIS_30270) (Error: INF)"

Nevertheless it is possible to open and refresh the reports.

When we schedule the report in the night, there are more than 1.000 instances, all failed. The last one will be successful.

Furthermore we had one report with the following error message while scheduling:

"Only START_TAG can have attributes. END_DOCUMENT seen .....</METHODRETURN>...@18:16"

We were able to overwrite this report, so it works.

Thanks in advance,

Ann-Christin

[Former Member · Accepted solution]

Hello Ann,

Hopefully below thread should be able to help you.

Error: ERR_WIS_30270 on Webi document | SCN

Regards

Niraj

[Former Member]

HI Ann,

This issues is regarding Webi intelligence processing server

• Verify the connection to the database is working
• Activate tracing
• Check for Core Dumps (Unix OS only)  

Below link will give you clear explanation about root cause

https://wiki.scn.sap.com/wiki/display/BOBJ/Approaches+to+Error+WIS+30270+troubleshooting

Hope it helps you

Thanks,

Varun

[Former Member]

Hi Ann,

Can you check whether all your webi related services are running in CMC?