Tight Horizontal issues

[Former Member]

Running version SAP Crystal Reports, developer version for Microsoft Visual Studio - Service Pack 15 as well as the original Crystal reports XI R2 service pack 6.

I have a report that totals a column of financial figures but then returns hashes. I have tried various printers, but the results are still the same. The total is wide enough to accommodate the value, but it does have Tight Horizontal enabled. Running the same report against Crystal XIR2 however the total appears correctly.

Looking at the log for version 16 I can't see anything relating to Tight Horizontal. Anyone have any ideas?

[Former Member · Accepted solution]

This could be a font issue.

I would try changing the font to one you are sure works in both environments to test.

[Former Member · Accepted solution]

Hi Tim,

The font currently used is Arial\Time New Roman, both are affected. Good suggestion though. Have tried different printers and printer drivers as well.

Kind Regards

Jamie

[Former Member]

Hi

Anyone know how to pass this up the line?

Kind Regards

Jamie

[former_member183750]

As these are only Community Forums, to "pass this up the line", you will have to create a phone incident;

Crystal Single Case Technical Support - SAP Business Objects US Online Store | SAP Online Store

- Ludek

[Former Member]

Thanks for your help Ludek.

I'm surprised that there is no bug reporting method and SAP have the temerity to charge for an issue. As a software developer, feedback like this is key to picking up issues that don't necessarily come to light during unit testing. 

Kind Regards

Jamie

[Former Member]

Hmmm - given that the same report is giving different answers in each environment, unless someone knows otherwise, I'd consider this a bug. How do I report this?

[former_member183750]

Looking at the log for version 16

What log for version 16 you are looking at? Where is this log?

I could take a guess (e.g.; I think I know what is going on) but I'd rather I get all the info from you 1st.

- Ludek

Senior Support Engineer Product Support, Global Support Center Canada

Follow me on Twitter

Got Enhancement ideas? Use the SAP Idea Place

[Former Member]

Hi Ludek,

SAP Crystal Reports, developer version for Microsoft Visual Studio - Service Pack 16 - Fixed Issues ...

That's the link I'm referring to. I don't see anything re Tight Horizontal option?

- Jamie

[former_member183750]

Well, the designer that is included with "SAP Crystal Reports, developer version for Microsoft Visual Studio" (CRVS) is not as fully featured as stand-alone designers. In your case I'd recommend SAP Crystal Reports 2013 (v. 14.1.x). A 30 day eval is here:

SME Free Trials | SME Software | SAP

Having said that. Thoretically a report designed in CR 11.5 (XI R2) with the options enabled, should exhibit the same behavior at runtime using CRVS as in the CR 11.5 designer.

- Ludek

[Former Member]

Hi Ludek,

Sorry I think I've given the wrong impression! We do use Crystal 2013. We still have a client base in XIR2 though, so both versions are in common use.

The reports haven't been re written - they remain as per XIR2, whilst we still have this cross over, however in the viewer in CR2013 the tight horizontal is squashing the values and showing hashes (as if the field were too small) where as in XIR2 viewer its fine.

There is plenty of room for the text.

Clients use the runtime suggested  as per this article, "Crystal Reports runtime for 2013? | SCN" hence the reference to SP16.

Hope that makes it a little clearer. This seems to affect all reports with this feature (generally totals).

Kind Regards

Jamie