IN standard fiori app (Approve requisitions) approved PR not disappearing

[former_member366338]

Hi Experts,

In standard fiori app ( Approve Requisitions)  working fine launchpad. when  we are  approving  the PR we are getting an toast message "PURCHASE REQUISITION WAS APPROVED). but  the approved  PR still in PR list .   its not disappearing from from     PR list. please guide us to resolve the issue

Thanks.

Sangamesh.N

[masa_139]

Hi Sangamesh,

Do you use custom workflow template?

Regards,

Masa / SAP Technology RIG

[former_member366338]

Hi Masa,

we use Custom workflow template.

Thanks.

sangamesh

[masa_139]

Hi Sabgamesh,

In that case, you need to adjust the container element of your custom task.

Regards,

Masa / SAP Technology RIG

[saurabh_vakil]

Hi Sangamesh,

Check if this note helps you: 2034767 - UI refresh issue during approval of workitems in the Fiori app 'Approve Requisitions'

Regards,

Saurabh

[former_member366338]

Hi Saurabh,

2034767 - this note is not applicable for the system.please suggest me any other options

Thanks,

sangamesh

[Jocelyn_Dart]

Hi Sangamesh

Please raise a SAP Message.

SCN is not an official support channel.  It is where customers share information to help each other.

Before you do that there is some additional discovery you can do...

There are two possible scenarios here:

1. There may be a problem with the Fiori app - perhaps the action to approve is not getting called for some reason - e.g. authorizations. Double check that ALL the configuration steps have been completed for the Fiori app - in both the frontend and the backend.

2. There may be something in the backend stopping the approval in your workflow or the release of your requisition

It is more likely to be number 2.  So start by checking what is happening in your workflow itself.  Is it being updated at all?    Check the purchase requisition also. Is it released or not?

Turn on the event log in transaction SWELS and run the app and approve a requisition, then check the event log in transaction SWEL.

All of this discovery is useful to include in your SAP Message because it indicates if the problem is more likely to be in the app or in the workflow or in something else that is going on.

Good luck

Rgds

Jocelyn