Error "Please use the Latest SAP GUI version" in service admin

[Former Member]

Hello everyone,

I have successfully installed ITS 6.20 & We are using ECC 6.0, But when I try to logon to the Admin service. I gives an error message saying <b>"Please use the Latest SAP GUI version"</b>.Please help me solve this problem.

Regards

Subramanya

[Former Member]

Stand-alone ITS 6.20 is incompatible with kernel 7.00

Thank you!

[Former Member]

Hi,

that's true, but has nothing to do with admin instances.

regards Tobias

[former_member185704]

Hi,

I would like to point out that Tobias is right here. A standalone ITS 6.20 that is configured correctly has a perfectly working ADMIN service on its own.

So as far as the ADMIN service is concerned there is no compatibility issue at all because no communication with any kind of backend is needed for that. There is no relation between the ADMIN service and a 7.00 kernel at all.

Best regards,

Henning

[Former Member]

No we using the default port number for both the instances.

Regards,

Subramanya

[former_member185704]

Hi,

several instances of ITS 6.20 have to be mapped either to

a) different TCP/IP ports or

b) if the same TCP/IP port should be used they have to have an individual hostname.

These settings have to be defined correctly in ItsRegistryWGATE.xml.

Please have a look at this thread for further information:

You could also search within this forum for the keyword "ItsRegistryWGATE.xml" or do a SAP Notes search to get more information.

Also please read the <a href="http://help.sap.com/saphelp_nw04/helpdata/en/44/211cc811f21a74e10000000a1553f6/frameset.htm">ITS Administrator's Guide</a>

Best regards

Henning

[former_member1242866]

HI Subramanya,

We are in the same situation as you and are facing the same problem as you have faced. Please let me know if you have been able to resolve your issue and if yes let me have the steps taken by you to resolve this. Have you logged this issue with SAP OSS and if yes what is their response.

Regards

Rajkumar

[Former Member]

Hello all,

The problem is with the compatibilty.

The kernel which we are using is 7.00 in ECC 6.0 and this kernel is not compatible with External ITS...

For more information you can refer to OSS Note No.<b>905135</b>...

Thank you.

[Former Member]

Hi,

Plz find the contents of the service files & i haven't changed its contents.

____________________________________________________________________

#

1. Service for the administration interface

#

~xgateway sapxgadm

1. set login infos to anything to avoid appearance in login page

~client

~login

~language

~theme

1. clear ~password to let login screen popup (the actual password is in the registry)

~password

1. refresh delays for some of the auto-refresh pages (in seconds!)

refresh_overview 15

refresh_vits_load 15

refresh_vits_control 15

[Former Member]

Hi Subramanya,

I do not understand this issue, I am surprised that the service

tries to connect to a back end system. For this reason I wanted

to make sure, that the xgateway sapxgadm is used...

Are you sure that you accessed the correct ITS instance?

Seems to be another one which does not have a service 'admin'

and tries to start a transaction named 'ADMIN' in the system

specified in global.srvc.

In order to exclude this please make sure that only one ITS instance

is running on the server.

best regards

Tobias

[Former Member]

Hi

First let me make clear all the things one by one.

Operating System : Windows 2003 Server

SAP system version : SAP ECC 6.0

ITS version : SAP ITS 6.20

Instance names : IT1 & ADM

SAP GUI Version : SAP GUI 6.40, Patch 24

Webserver : Microsoft Internet Information server.

IP address: 53.248.10.19

Single host installation. Both Agate & Wgate reside on the same host.

I have installed all the above softwares. Also I have created 2 Instances:

IT1

ADM for administration

The problem is when I try to open the admin service using the above mentioned URL. I see the SAP Login page but when I enter username & password I get the error message.

Regards,

Subramanya

[former_member185704]

Hi Subramanya,

The login page for the admin service looks different compared to login pages of ordinary ITS services. In particular when executing the admin service the login screen should contain the words "ITS Administration" and "Administration Login".

I would like to ask you if you see this special login page when executing the admin service?

Best regards

Henning

P.S.: There is no need to provide your IP address. We don't need to know your IP address to help you. Security wise it would be best if you would delete the IP address from all your postings here.

[Former Member]

Hi

Can u plz give me what's the URL to access that admin?

With regards,

Subramanya

[former_member185704]

Well,

normally it is exactly the URL you have already used:

http://yourhost/scripts/wgate/admin/!

- Henning

[former_member185704]

Hi,

Which port numbers do you have configured for you different ITS instances? Does the ADM instance have an individual port number?

- Henning

[Former Member]

Hello,

I have installed SAP ITS 6.20 On my system. Its a single host installation. In the Back end I am connecting to the ECC 6.0.

When I try to access the admin service using the following URL :

<b>"http://53.248.14.245/scripts/wgate/admin/!"</b>

I am able to see the SAP Logon page, But when I try to logon to the SAP System. It gives me an error message saying :

<b>"Use the Latest Version of SAP GUI"</b>

I need help Urgently!!!!

With Regards,

Subramanya

[former_member185704]

Hi Subramanya,

I think it would be helpful if you could answer Tobias question.

Best regards

Henning

[Former Member]

Yeah, I am talking about admin instance. We are implementing external ITS.

[Former Member]

Please post the contents of admin.srvc here. Did you modify it?

regards

Tobias

[former_member185704]

Hi @all,

Sorry if there should be any confusion. I have changed the topic name of this thread from

<b>ITS Error! </b>

to

<b>Error "Please use the Latest SAP GUI version" in service admin</b>

to clarify which problem we are discussing here.

Best regards,

Henning

[Former Member]

Hi Subramanya,

this error does usually occur when you are trying to connect to a back end system

seems based on WebAS 7.00. I do not know the admin service, do you mean to say

that you are trying to connect to an ITS admin instance?

Anyway, with the integrated ITS you must use to connect to such a back end there

is no admin instance available.

regards

Tobias