Disable Read Receipt in Emails for Incident Management

[Former Member]

Hi Team,

Our Solution Manager system is on Solution Manager 7.1 SPS 14. We have configured ITSM Scenario Incident Management and we have

configured Emails Notifications to different stakeholders.But, unfortunately, when Email Notifications are triggered it prompts

for Read receipts. We use Microsoft Outlook for Emails. We have done required configuration in SCOT to disable "Read receipts" in Email

Notification but the issue is still occurring.Can you please suggest what other configuration potentially needs to be done to disable "Read Receipt" in Emails.

Regards,

SAP Basis - Solution Manager consultant

[prakhar_saxena · Accepted solution]

Hi Team

Please check or apply below note.

   2216118 - Emails sent from smartform require read confirmation

hope this resolves.

Thanks

Prakhar

[SSSOLMAN · Accepted solution]

Hello Prakhar,

Thanks for the information.

I too  had the issue . I shall try the note above .

Regards
Sweetha.Shankaravelu

[rishav54 · Accepted solution]

Hi Sweetha

Additionally you need to set the below parameters

SM30 ---> SXPARAMS

Parameter : FORCE_REQUEST_NO_MDN

VALUE : X

It will resolve all the issues with any classes or methods.

Thanks

Rishav

[rishav54]

Hi,

Please let us know if this is resolved.

Thanks

Rishav

[Former Member]

Hello All

The Implementation of the SAP Note "2216118", suggested by Prakhar fixed the issue. Thanks a lot Prakhar ! and others too for your suggestions.

Regards,

SAP Basis - Solution Manager Consultant