Incorrect Email trigger to a partner function

[Former Member]

Hello All,

We are using a  normal change for 3 Tier system landscape. There is a customized partner function as "Q&R", who supposed to receive mail when the status of the CD is in "In Q&R Review". But he is receiving mail for all the status changes which is irrelevant to him.

I have checked the Action definition of "Q&R mail sending" and in the start condition i can the only required status is maintained. Not sure why he is suddenly started receiving mails for all status changes. I do checked the Processing Log under the particular CD, where i can see the "Execute Actions" as "Sending Email for Q&R approval" after every status change.

Please help me to fix this issue.

Regards.,

Prabhushankar B

[Former Member · Accepted solution]

Hi Prabhushankar,

Please check "schedule" and "start" condition content for this action.

If it is correct then you can try to re-create the configuration of start and schedule conditions and save it.

Regards,

Hanumant