How to manage tickets in solution manager

[Former Member]

Hello Experts,

I am very new to solution manager. Can some one help me in understanding: How to manage trouble tickets in solution manager?

Any links to documents will be appreciated.

I will surely award points for helpful answers.

Thanks,

Sindhu

[raguraman_c · Accepted solution]

Hi,

If you have marketplace id check these.

https://websmp110.sap-ag.de/~sapidb/011000358700004508522006E

https://websmp110.sap-ag.de/~sapidb/011000358700006932622005E.sim

https://websmp110.sap-ag.de/~sapidb/011000358700006932632005E.sim

https://websmp110.sap-ag.de/~sapidb/011000358700006932642005E.sim

https://websmp110.sap-ag.de/~sapidb/011000358700006932652005E.sim

https://websmp110.sap-ag.de/~sapidb/011000358700006932662005E.sim

https://websmp110.sap-ag.de/~sapidb/011000358700006932682005E.sim

This will definitely solve your problem. Any specific questions or if its not clear revert back.

If you don't have marketplace id please let me know, I will provide you some other document.

Feel free to revert back.

--Ragu

[Former Member · Accepted solution]

Hi Ragu,

Thank you for your reply. I am not able to open sim files on my computer. Can you please assist me in opening them?

I might be sounding silly but do we manage trouble tickets using service desk? Are trouble tickets nothing but messages? Please reply

Thank you once again,

Sindhu

Message was edited by:

Sindhu Sindhuu

[raguraman_c · Accepted solution]

Hi,

Here is the link for your tutor player.

https://websmp201.sap-ag.de/~sapidp/011000358700001571672002E/PERSONAL_INSTALL.EXE

Install it and you can open. Problem messages are issues. Yes Its just like Solution Manager Ticket.

Hope this Helps.

Feel free to revert back.

--Ragu

[Former Member · Accepted solution]

Hi Ragu,

Thank you so much for your help.

Regards,

Sindhu