Update DSP 112 for HANA multitenant

[Former Member]

Hi all,

I have some problem during the upgrade of my sap hana multitenant.

Indeed when I run "hdblcm" as "root", I get the following message:

Updating SAP HANA Database...

Update of SAP HANA components failed.

  Update of SAP HANA Database failed

    Upgrade failed

      running in batch mode

        No password tag 'root_password' found

        Mandatory parameter 'root_password' (RootPassword) is missing or invalid

and if I run as "sidadm" I have the following message:

Update of SAP HANA components failed.

  Update of SAP HANA Database through SAP Host Agent Operation failed!

    Update of SAP HANA Database on host 'ip-10-0-0-233' failed!

      Upgrade failed

        Error checking Upgrade

          Checking upgrade failed

            Cannot start local sapstartsrv

              Waiting for sapstartsrv failed: timeout reached (120)

              Waiting for sapstartsrv failed: timeout reached (120)

I tried with the "taking" on and off, and I have the same message.

do you have an idea?

Thanks.

Regards

[martin_griffiths2]

Hi, Just for reference, this problem can be caused by an  incorrect DNS entry.

If your system is not on DNS check your /etc/hosts file,

chances are you have a typo or other incorrect entry or error in this file.
Fix the underlying networking issue and re-run, problem should go away.

(This goes for singleDB and MDC installations.)

[Former Member]

Hi Shahab,

I have the same error.

If you fixed yours pls help me to fix it as well.

Thank you

Arman

[Former Member]

Hi Arman,

I fixed my issue by looking at my servername.

Actually, i've worked at a virtual machine server, which was a copy of another, and it had have the same servername, but the instance name was different.

I've changed all instace name and try the installation again, and this was the good one!

Regards

Shahab

[AtulKumarJain]

Hi Shahab,

Can you please try it using GUI option,hdblcmgui.

BR

Atul

[Former Member]

I already tried. and i have the same error.

[AtulKumarJain]

Can you please share somescreenshot .

From which hdblcm you are running this upgarde?

Form s/w or Resident?

BR

Atul

[Former Member]

I tried from resident:

[AtulKumarJain]

Please start hdblcm from installation s/w.

Upgarde and installation should be start from there.

BR

Atul

[Former Member]

What are you meenning "Please start hdblcm from installation s/w"?

I'm a junior administrator and I don't knwo aboat all terms.

Thnaks

[AtulKumarJain]

Please start the hdblcm form the s/w dir ,

I mean to say the s/w which you have downloaded there you will find hdblcmgui.

So start it from there.

do not start it from /hana/shared/<sid>/hdblcm

BR

Atul

[Former Member]

Oh sorry,

I started it from the directory whitch i download installation files.

And not from /hana/shared/<sid>/hdblcm

[AtulKumarJain]

It is ok,Please start the hdblcmgui uisng root user ,and provide correct password for root user.

If it is stil;l showing issue please provide the inatslation log.

BR

Atul

[Former Member]

Hi Shahab,

Can you access to the SAP HANA system with the user root ?

Regards,

[Former Member]

Hi,

Yes of cours.

I already tried to install the upgrade from "root" user.

[Former Member]

Hi,

Send please the files :

=> /usr/sap/hostctrl/sapstartsrv.log

=> the last file /var/tmp/hdb_HC1_hdblcm_..

Thanks,

Regards.

[Former Member]

here the log files.

Thanks

hdblcm-log.txt.zip

hdblcm-msg.txt.zip

sapstartsrv-log.txt.zip

[Former Member]

Try  :

HC1 stop then delete the semaphore and the file /tmp/.sapstrem...

HC1 start

/usr/sap/hostctrl/exe/sapcontrol -nr 01 -function GetProcesslist

Regards,

[Former Member]

Hi Philippe,

Thank you for your help, I did theses steps but the result is the same

[former_member182307]

Hello,

Can you try this one, as root :

Go to your decompressed software update directory .

In this you should be able to :

cd SAP_HANA_DATABASE

./hdbinst

Try to perform your update this way .

Best regards,

Steve.

[Former Member]

With the sapinst I could not update my instance, but create a new one:

Enter Installation Path [/hana/shared]:

Enter SAP HANA System ID: HC1

SAP HANA System ID 'HC1' is already in use by a SAP HANA Database instance!

Enter SAP HANA System ID:

[Former Member]

Try "hdbudp"

Regards,

[AtulKumarJain]

Hi,

Please check

Webmethod GetOperationResults failed: Unauthorized: User authentication required

BR

Atul

[Former Member]

Hi,

Thanks for your help. I tried this solution but I have a timeout error:

Summary before execution:

   SAP HANA System ID: HC1

   Database User Name: SYSTEM

   Execution Scope: system

   Remote Execution: ssh

   Root User Name: root

Do you want to continue? (y/n): y

Checking upgrade...

Upgrade failed

  Error checking Upgrade

    Checking upgrade failed

      Cannot start local sapstartsrv

        Waiting for sapstartsrv failed: timeout reached (120)

        Waiting for sapstartsrv failed: timeout reached (120)

After the abort, my server is stoped and I must restart it again

[Former Member]

Hi Shahab,

OK could you give the own of this file sapuxuserchk

Thanks,

Regards.

[Former Member]

The file has "root" authorizition:

[Former Member]

You have a problem with the parameter "system_user_password" with is the Database User (SYSTEM) password. You see this information in your sapstartsrv.log file.

So check the Database User  (SYSTEM)  password and retry.

Regards,

Philippe.

[Former Member]

Hi,

I'm sure about my password

I chaned it anyway andtest the upgrade again.

the result is the same, I have a timeout: /

from Hana LifeCycle

From unix:

[Former Member]

Go to the root user's home and find the parameter "system_user_password".

Change this parameter in the configuration file.

Regards,

[Former Member]

Thanks a lot, but I can't find this parameter.

Could you tell me wher is it?

Thanks

[Former Member]

It's the .cfg file on the root user's home.

Regards,

[Former Member]

I have no such file :

# ls -lrta *cfg*

ls: cannot access *cfg*: No such file or directory

[Former Member]

Hi Shahab,

Send me please this file /usr/sap/hostctrl/host_profile.

Thanks.

Regards,

[former_member182307]

Could you have a look at this thread for the "timeout" issue  ?

https://scn.sap.com/thread/3629833

Best regards,

Steve.