License Key Retrieval

[Former Member]

I am migrating our Crystal Reports 2013 installation to a new server. The previous IT person did not document the relevant serial number information. I've followed the following instructions, however the license key is masked by asterisks. I've attached a screenshot. How so I locate my license information for reinstallation?

To locate your license key code, please open your Crystal Reports software and go to Help>License Manager.

[abhilash_kumar · Accepted solution]

Hi Nicole,

You can also get it from the registry.

On a 64-bit machine, the license key is under:

HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/SAP BusinessObjects/Suite XI 4.0/Crystal Reports/Keycodes/CR Dev

The string value, also contains a 'Date' towards the end.

The Key is everything to the left of the ':'

You can also call sales at 866-681-3435.

-Abhilash

[gabriel_schroedter · Accepted solution]

There is a process for retrieving keys on the

[Former Member · Accepted solution]

Thank you!

[Former Member · Accepted solution]

Thank you!

[Former Member · Accepted solution]

This solution worked. Thank you for posting.