cancel
Showing results for 
Search instead for 
Did you mean: 

Bulk-update tickets SolMan Incident Management System

former_member425619
Discoverer
0 Kudos

Hi,

I am looking for a possibility to update a huge number of tickets. The update should close any selected ticket.

I don't find such functionality.

Regards

Wilfried

Accepted Solutions (0)

Answers (2)

Answers (2)

prakhar_saxena
Active Contributor
0 Kudos

Hi Wilfried,

you can also schedule a job as i have mentioned below by creating a variant for report AI_SDK_SP_AUTO_CLOSE

https://scn.sap.com/thread/3810774

Hope it helps

Thanks

Prakhar

Former Member
0 Kudos

Hi Wilfried,

Please take a look at SAP utility program AI_SDK_SP_AUTO_CLOSE. It may help you close multiple messages in mass. There's a blog here on SCN for this program:

https://scn.sap.com/people/vikram.jain/blog/2011/12/20/solman--set-up-automatic-confirmation-changin...

Kindest regards

Paul

former_member425619
Discoverer
0 Kudos

Hello Paul,

thanks for the helpful link. I will pass it to my technical colleagues.

best reagrds

Wilfried