Cannot connect to SUM on Linux

[jakob_steen-petersen]

Hi

I have started SUM with ./STARTUP confighostagent <SID>

When i call url http://server:1128/lmsl/sumabap/VM6/doc/sluigui i get the logon popup. Here i enter sidadm and password.

But i cannot get in, it keeps poping up with the user/pass request (and i am sure it is the correct one...).

Any ideas?

[former_member185239]

Hi Jakob,

You need to go to the directory

/usr/sap/hostctrl/exe

Change the permission of sapuxuserchk as below.

I think the sticky bit is missing for the file sapuxuserchk

chown root:sapsys sapuxuserchk

chmod u+s,o-rwx sapuxuserchk

With Regards

Ashutosh Chaturvedi

[jakob_steen-petersen]

Hi Ashutosh

Ok, this helped in the matter that i do not continue get the popup. But i still cannot start SUM?

I says: Firefox cannot find the file at....

Just to make sure - im logged on as root.

[Former Member]

Hallo,

you have to get a popup and sign in as sidadm.

Regards

thomas.

[jakob_steen-petersen]

Yes i get the poup and sign in as SIDadm, but then i get the message :

Firefox cannot find the file at... http://server:1128/lmsl/sumabap/VM6/doc/sluigui

[Former Member]

Hi,

hope the correct permission has been assigned to SUM directory /usr/sap/SID/SUM.

chown -R sidadm:sapsys SUM

chmod -R 755 SUM

may this help.

Regards

Sunil

[Former Member]

Please post the relevant log files of the Host Agent. Thank you!

[former_member185239]

Hi Jakob,

As per your message , the popup issue has got resolve now.

To run the SUM 16 patch 3 , you need to have SAPHostagent version 721 and patch level has to be 10 and higher.

Kindly paste the version of saphostagent

goto the directory /usr/sap/hostctrl/exe

./saphostexec -v

With Regards

Ashutosh Chaturvedi

[jakob_steen-petersen]

Hi

Yes i tried to update to patch 11. But it did not change anything:

[Sriram2009]

Hi Jakob.

1.  Are you starting the SUM in putty or VNC?

2. Refer the link SUM startup steps

SAP Basis Tutorials: How to launch Software Update Manager or SUM tool?

Regards

SS

[jakob_steen-petersen]

1. Directly on the server

2. The guide is for the old SUM.

[former_member185239]

Hi Jakob,

Kindly stop the process sapup which is running previously if any.

Then again run the below comamnd

./STARTUP confighostagent <SID>

paste the output here.

With Regards

Ashutosh Chaturvedi

[Former Member]

Hallo,

have you restarted SUM/Host Agent after changing the permissions on sapux... files?

Anything in the Host Agent log file?

Regards

Thomas.

[AtulKumarJain]

Hi Jackob,

What is your SUM version.

BR

Atul

[Former Member]

Hi Jacob,

Check if the installed host agent has required version for SUM tool. i.e.

Host agent version --> 720 patch 203 minimum required as per SP14 guide.

Try accessing the SUM tool using url after starting ./STARTUP file.

http://<host>:4239

Regards,

Prithviraj.

[jakob_steen-petersen]

SUM 1.0 SP16 patch 3

[jakob_steen-petersen]

Host agent is 721 patch 9

[Former Member]

Please post Host Agent logs. Thanks.

[former_member276880]

I'm having the same exact issue.

[Former Member]

Hallo Jakob,

please check the logs of the SAP Hostagent /usr/sap/hostctrl/work/.

Regards

Thomas.