Specify user authentication failed in SUM

[rizaldy_hidayat]

Hi,

I want to upgrade Support Package via SUM. When the step Specify Credential I got error that username or password is incorrect. Whereas I input a correct password. I used <SID>ADM and the password within os level user.

I have been check note   927637 and try to applied service/protectedwebmethods = DEFAULT  in profile parameter within SAP System but still error.

Here attached my screenshot.

Thanks in advance.

[Former Member · Accepted solution]

Hi Rizaldy,

Above issue is due to lack of read permission of password storage file on operating system level may cause the failure of <sid>adm user authentication by sapstartsrv.

Ref the note 1563660 - sapcontrol, user authorization issues (SUM) for better understanding.

Hope it helps you.

Regards

M K Chaitanya

[rizaldy_hidayat]

Hi All,

Many Thanks for the answers,Issue has been resolved with Login as <SID>ADM and re-run SUM again.

Thanks.

[patelyogesh]

Hello Rizaldy,

SUM tool always need to be run with sid<adm> user. I dont understand how did you manage to run tool with own user ID !!!

SUM folder needs to be extracted in \usr\sap\<SID>

I am happy    that you are able to run SUM tool

Regards,

Yogesh

[patelyogesh]

Hello Rizaldy,

After adding service/protectedwebmethods = DEFAULT

Make sure you have restared Server or SAP instance services

Thanks

Yogesh

[Former Member]

Hello Rizaldy,

Try another version of SUM tool.

Thanks.

Best Regards,

Anita

[r_rajeshkumar]

Hi Rizaldy,

Try with the User Name in format domain\trnadm.

Regards,

Rajesh

[rizaldy_hidayat]

Hi Rajesh,

Yes, i have been used before in format domain\trnadm, but still error.

Thanks.