SAPOSCOL not collecting pages in/out information

[Former Member]

Since I installed the latest version of the saphostagent 21 patch 11 (721_REL)

The data related to the memory Pages paged in and Pages paged out aren't collected. I got 0 zero values since the upgrade.

--------------------------------- Virtualization Metrics --------------------
                           VM_TotalCPUTime:      106088.00 s
                              VM_StealTime:       74967.65 s
VM_PhysicalMemoryAllocatedToVirtualSystem:          12112 MB
                         VM_WorkingSetSize:            983 MB
                           VM_SharedMemory:            626 MB
                       VM_TargetMemorySize:          11703 MB

--------------------------------- Memory ------------------------------------
Pages paged in / sec       0
Pages paged out / sec      0
KB    paged in / sec       0
KB    paged out / sec      0
freemem [KB]         4427832
availmem [KB]        5041788
physmem [KB]        12251848
swap configured  [KB] 11534332
swap total size  [KB] 11534332
swap free inside [KB] 10365416
swap max. size   [KB] 11534332

--------------------------------- Special -----------------------------------

--------------------------------- Monitored Processes -----------------------
Nr   util   rssz                owner cmd

Before the update of the saphostagent I was using the agent 720_REL patch 207 and the data were collected and reported.

Do you know if it is a known issue?

Did you experience this before and how did you solve it?

Thanks for your support.

David Etienne

[alwina_enns]

Hello David

please check the saposcol as described in the SAP note:

http://service.sap.com/sap/support/notes/2179983

Please do not kill any processes of saposcol or saphostagent, but shutdown them in the correct way and cleanup the shared memory as described in the note above. If nothing will help, please collect saposcol trace as described in this note and attach it to the incident if you will create one.are

Please ensure also, if the SAPHOSTAGENT (and saposcol) was started under the correct user. If some values are not collected by saposcol, then often the user of saposcol does not have enough authorizations.

Regards,
Alwina

[Former Member]

Dear all,

Thanks all for your support and feedback.

I followed the note 2179983 and all checks are successful but unfortunately I still have no data collected for the Pages In/Out

The Saphostagent and thus the saposcol are started from the root user. Is it correct?

I also followed the note 1627564 - SAPOSCOL: Clearing Shared Memory and Updating Saposcol but it didn't help.

In the meantime I've opened an incident with SAP, I'll keep you posted when they'll come back to me.

[Former Member]

Hi Anita,

Thanks for your feedback.

I just tiried to downgrade to the patch 10 but the issue is the same unfortunately.

I'll raise a message to SAP for information on this topic.

Regards,

David

[former_member187565]

Dear Etienne,

Try to clear the shared memory as describe in the SAP Note & check

1627564 - SAPOSCOL: Clearing Shared Memory and Updating Saposcol

Regards,

Rafikul Hussain

[former_member182505]

Hi Etienne

i assume you are using AIX os ,

Please clear the shared memory and restart you hostagent again also kill all the work proccess related host agent

as a root :  ps -ef | grep daaadm

  kill all remaining processes owned by daaadm

   ps -aef | grep saposcol

  kill all remaining saposcol processes

  ipcs | grep 4db

  ipcrm -m <Example Value=20972472>

Thanks

Sadiq

[Former Member]

Hello David,

Is it possible to downgrade to Patch 10 and see if the issue persists?

Patch 11 was released just a couple of weeks back so you can also raise this issue with SAP and see what they have to say.

Thanks.

Best Regards,

Anita