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EAM email notification - Addtional information

Hello experts,

   Could any one help on Additional information option/tab on EAM which is at controller page? This is about an email notification on 2 steps with additional information task.

   1) Email from controller to firefighter user

   2) Email from Firefighter user to controller

   My controller wants to get information on the usage of the Firefighter Id from the Firefighter user. Hence controller requested for an additional information to the Firefighter user by clicking on additional information (image 1). Now, the log went to the Firefighter user but here the issue occurs.

The Firefighter user receives a work item but Firefighter user does not notified with an email. An email indicating that Firefighter log report requires an additional information for the controller.


In the same way, when the Firefighter user returns the information to the controller  (image 2) then the controller directly receives work item. But controller does not get email notification that Firefighter user returns the log report with an additional information.



     Thank you very much! and Hope to hear from you soon!

Best regards,

Priya

Former Member
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